Eid Mubarak. 🌙 A day that reminds us what real service looks like — showing up for others, putting their needs first, finding meaning in what we give rather than what we get. To everyone celebrating today, wishing you and your families a peaceful Eid Al Adha.
Knowmax
Technology, Information and Internet
Gurgaon, Haryana 10,670 followers
A single source of truth for knowledge-empowered CX
About us
Knowmax is an AI-powered, full-suite Knowledge Management solution built by CX experts to help you deliver first-rate customer experience across touchpoints. We have been working with Fortune 500 companies enabling them to deliver customer delight through strategic knowledge management. Our KM modules, viz knowledge base articles & FAQs, visual how-to guides, and cognitive decision trees, are purpose-built to make contextual and actionable knowledge readily available to your support champions and customers with minimal effort. With our no-code DIY content creation capabilities, you do not need any technical expertise to create content. Our native integrations with CRM and contact center technology enable users to access relevant information right where they are without switching multiple screens. Born out of a contact center, we understand the numberless roadblocks customer-focused companies face and believe that the right knowledge at the right time makes a difference in shaping customer experiences. Our next-gen KM platform is built with this understanding to enable you to rise above your customers' ever-evolving expectations by making your knowledge work for you. To learn more about us, visit Knowmax.ai or contact sales@knowmax.ai for any queries.
- Website
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https://knowmax.ai
External link for Knowmax
- Industry
- Technology, Information and Internet
- Company size
- 51-200 employees
- Headquarters
- Gurgaon, Haryana
- Type
- Privately Held
- Founded
- 2019
- Specialties
- Knowledge Management, Knowledge Management System, Customer Experience Management, Omnichannel Customer Experience, Knowledge Base, Self-Service Portal, FAQs, Articles, Customer Service Scripts, Visual How-to Guides, Cognitive Decision Trees, Customer Experience, Agent Experience, Customer Service, Call Center Productivity, Contactless Support, Contact Centers, Call Centers, How-to Guides, and Troubleshooting support
Products
![Click here to view Knowmax]()
Knowmax
Knowledge Management Software
Knowmax is a full-suite knowledge management software that can effectively create, curate, and disseminate organizational knowledge. Developed by CX experts with 10+ years of experience, Knowmax helps deliver seamless customer experience across assisted & digital channels for enterprises. Here is a sneak peek into our product features: 1. Cognitive DIY decision trees for simplified, guided workflows and SOP adherence 2. Visual how-to-guides for immersive customer experiences 3. Omnichannel-ready knowledge base for a unified brand experience 4. Micro-segmented analytics to track knowledge base health 5. Chrome Extension to reduce screen toggle 6. Multilingual capabilities for easy access to users globally
Locations
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Primary
Get directions
76-B
Udyog Vihar, Phase 4
Gurgaon, Haryana 122001, IN
Employees at Knowmax
Updates
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Healthcare CX leaders, we are bringing the CX playbook to Atlanta. Knowmax is exhibiting at HCCT Healthcare Contact Center Times from 3rd to 5th June. Healthcare contact centers are operating in a tough spot right now. Members, patients as well as insurers expect “resolution” grade answers. Agents as well as on ground staff are juggling longer, more clinical conversations. Compliance lines keep shifting. And the knowledge layer, the one thing every interaction quietly depends on, is usually the weakest part of the stack. That is the gap we have been closing. Knowmax powers knowledge for some of the largest healthcare providers, insurers, as well as provider networks. Our customers are seeing measurable wins on AHT, first contact resolution, and CSAT, without trading away clinical accuracy or compliance. Walk in, grab coffee, see the product, and have a real conversation about what is working in healthcare CX in 2026. See you in Atlanta #healthcare #HCCT26
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We’re live at Genesys Xperience, Riyadh Great conversations at the Knowmax booth, discussing how enterprises can deliver faster, smarter, and more consistent customer experiences using AI-powered knowledge and MAX AI. Excited to connect with CX leaders and showcase how Knowmax enables agents with the right knowledge at the right moment. #Xperience #Knowmax #MAXAI #CustomerExperience #CXTransformation Rishu KapoorYatharth Jain
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We’ve teamed up with Genesys to ensure agents never have to say "let me check on that" again. Excited to see our partnership driving real results for contact centers worldwide. Genesys Partners
High Average Handle Time (AHT) usually indicates a knowledge gap, not an agent issue. With Knowmax in Genesys AppFoundry, you can give your team the tools to resolve issues on the first try without the stress. 🛣️ Guided paths that prevent mistakes and repeats. 🕰️ Quicker and more accurate resolution times because agents aren't hunting for information. 💡 Less "I'll have to check on that" and more of "Let me resolve this right away." Explore the Knowmax application: https://gsys.cx/49H4BRL #GenesysPartners
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Here's to fresh starts and new possibilities! We welcome our newest team member, Ashish Yadav with open arms. Welcome to the Knowmax clan! #Employeeonboarding
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