Wenrix

For years, travel competed on price. And price will always matter. But as AI makes discovery and booking faster and easier, competitive advantage is beginning to shift downstream, to what happens after the booking. Two shifts are driving that change. The first is a traveler expectation reset. Travelers increasingly expect the same instant, low-effort resolution they experience everywhere else. The second is that servicing quality is moving into the decision layer. Reliability, disruption handling, and reputation are becoming more visible as Gen AI incorporates reviews and reputation signals into results, enables more granular questions, and makes servicing quality instantly queryable. Historically, delivering better servicing often meant higher cost-to-serve. But AI is beginning to change the economics of that tradeoff. Inside our latest report, The Execution Gap, we explore how Gen AI is changing search behavior, where OTAs and TMCs are most exposed, and why servicing is becoming one of the biggest competitive battlegrounds in travel. Find out why the battleground in travel is shifting from booking to execution. https://lnkd.in/eniSEcGs

For years, white-glove service in corporate travel meant more people, more manual intervention, and higher cost-to-serve. That trade-off was accepted as the price of delivering great service. But the definition of white-glove is changing. Corporate travelers increasingly expect servicing to be instant, proactive, and frictionless. At the same time, TMCs are under growing pressure to deliver better servicing with leaner operational models. In his latest op-ed for The Company Dime, Wenrix CEO Amir Balaish explores why the traditional trade-off between service quality and operational efficiency is beginning to break, and why the TMCs that move first will build a lasting operational advantage. Read the full op-ed here: https://lnkd.in/eFAreCzw

Eight years ago, we set out to solve the hardest problem in travel servicing — not the easy stuff, but the complex, edge-case itinerary changes that break other automation systems. That meant doing it the hard way first. Edge-case by edge-case. Building real intelligence from $50B+ in live servicing data, across 60+ of the world's leading OTAs and TMCs. That foundation became Wenrix DeepFlow. And today it helps travel teams handle their most complex servicing scenarios, reliably, and at scale — and powers AI chatbots to move beyond answering questions and actually execute them end-to-end. We're proud that TravelTech Breakthrough recognised it as the standout innovation of the year. As their Managing Director Bryan Vaughn said: "DeepFlow transforms digital assistants into operational systems capable of delivering reliable, end-to-end traveler support. By redefining how post-booking servicing is delivered, Wenrix establishes the infrastructure on which the next generation of TravelTech will be built." Read the full announcement 👇 https://lnkd.in/ggXHK6G7

Just landed ✈️ Eyal Heinemann, Yaara Federman Laniado, Shahar Epstein, Ron Kramer, and Martin Rybar have joined us in key roles across engineering, product, data science, research, and GDS expertise, accelerating our next phase of growth as the AI infrastructure for price, flexibility, and servicing in travel. Want to help shape the future of AI in travel for over 60 of the world’s largest OTAs and TMCs? We’re hiring👇 https://lnkd.in/eRCZC-Cp #TravelTech #FutureOfTravel

We're hiring across sales, engineering, product, and customer success. And yes, the culture is great. If you've been waiting for the right moment to make a move - this is probably it. What’s open: - Director, Global Business Travel - Enterprise Account Executive - Strategic Account Manager - Engineering Manager - Senior Backend Data Engineer - Senior Software Engineer - Enterprise Customer Success Manager - Product Solution Engineer - Solution Architect - General Manager, Americas - Product Solution Engineer Apply now👇 https://lnkd.in/eRCZC-Cp #TravelTech #FutureOfTravel

This is Ilana. A Wenrixer for three years, she manages some of our biggest enterprise accounts—and ends her week connecting, unwinding, and having a little fun with the team on our rooftop. Not a bad gig. Also, we’re hiring👇 https://lnkd.in/eRCZC-Cp #TravelTech #FutureOfTravel

A traveller says: “I need to change my flight.” Sounds simple. It’s not. Suddenly your AI hits a wall: Airline fare rules. Repricing. Ticket Status & coupons. Availability. Passenger type. Ancillaries. Waivers, and more. That’s where it usually breaks - and gets passed to an agent. Into a queue. Along with everyone else. Wenrix DeepFlow resolves all of it, in seconds. Discover the execution layer that makes your AI actually work for your traveler: https://lnkd.in/eNUqkeFj #TravelTech #FutureOfTravel

Mass disruption shouldn't mean all hands on deck. DeepFlow handles cancellations, rebookings, and servicing automatically — across every affected traveler, simultaneously. Swipe to see how. https://lnkd.in/eNUqkeFj #TravelTech #FutureOfTravel

Reactive servicing is costing agencies time, money, and customers. DeepFlow helps you move from reactive to proactive - with AI that actually executes: ✈️ Automated flight disruption handling 💰 Servicing that drives new revenue 📊 Accurate policies that improve fintech outcomes at search https://lnkd.in/eNUqkeFj #TravelTech #FutureOfTravel

This one feels good to share: promotions incoming 🎯 This group owns their outcomes, builds as one team, never gives up, innovates what matters, and delivers with integrity. Every single day. And today, we get to make it official. We're lucky to have them, and honestly, we can't wait to see what they do next. Give them some love 👇 Gal Kalinsky, Ram Glantz, Yoav Gomberg, Ofir Ettlinger, Ilana Keylis, Gal Arbel