Keenagh Beg, County Mayo, Ireland
28K followers 500+ connections

Join to view profile

About

Who Am I?

I work with growth-stage B2B SaaS companies that understand the critical…

Courses by Rick

See all courses

Articles by Rick

Activity

Experience & Education

  • ADAMS Success

View Rick’s full experience

See their title, tenure and more.

or

By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy.

Volunteer Experience

Publications

  • Practical Customer Success Management: A best practice framework for managers and professionals

    Routledge

    This book presents an entire, end-to-end, best practice framework to the user in just the same way as I present it in my training, coaching and consultancy courses. It is not just another book about customer success management, it is an in-depth manual that provides detailed explanations on customer success practices and provides step-by-step guidance for CSMs to fulfil their role in a productive, efficient and high quality manner. It provides an entire methodology for you to follow in your…

    This book presents an entire, end-to-end, best practice framework to the user in just the same way as I present it in my training, coaching and consultancy courses. It is not just another book about customer success management, it is an in-depth manual that provides detailed explanations on customer success practices and provides step-by-step guidance for CSMs to fulfil their role in a productive, efficient and high quality manner. It provides an entire methodology for you to follow in your role as CSM and also gives you access to multiple downloadable tools including templates and checklists that you can customize and use within each customer engagement.

    See publication
  • Cisco Certified Customer Success Foundation

    Learning@Cisco

    A foundation level, online, self-study course for customer success managers

    See publication
  • Cisco Certified Customer Success Specialist

    Learning@Cisco

    A three day, instructor led, advanced level training course for customer success managers

    See publication

Projects

  • CISCO Business Value Certification Contributor

    Worked with a virtual team of few chosen CISCO's and Business Partner's subject matter experts around the world to review and update the Business Value Certification track. We supported the certification Team updating the certification Blueprint in order to deliver new Learning Material and Exam Questions. I hope that the contribution will witness our passion for the Business Architecture matter improving new Exam's Material and helping other people to embrace the arising Business…

    Worked with a virtual team of few chosen CISCO's and Business Partner's subject matter experts around the world to review and update the Business Value Certification track. We supported the certification Team updating the certification Blueprint in order to deliver new Learning Material and Exam Questions. I hope that the contribution will witness our passion for the Business Architecture matter improving new Exam's Material and helping other people to embrace the arising Business Transformation movement.

    Other creators
  • Recent Successes

    -

    2017/18: Authored & delivered Cisco Customer Success Foundation and Specialist certification training
    2017/18: Authored Cisco Innovation Project Management self study training
    2017: Delivered global rollout of Cisco Business Architecture certification training
    2016/17: Developed Cisco Customer Success Management certification program
    2016: Virtualized Cisco Business Architecture certification program
    2016: Developed and delivered Cisco ONE training program
    2015: Revised Cisco…

    2017/18: Authored & delivered Cisco Customer Success Foundation and Specialist certification training
    2017/18: Authored Cisco Innovation Project Management self study training
    2017: Delivered global rollout of Cisco Business Architecture certification training
    2016/17: Developed Cisco Customer Success Management certification program
    2016: Virtualized Cisco Business Architecture certification program
    2016: Developed and delivered Cisco ONE training program
    2015: Revised Cisco Business Transformation certification program
    2015: Developed and delivered technology sales program for Dimension Data
    2014: Helped Innovise ESM achieve Cisco Worldwide Business Learning Partner of the Year
    2014: Provided customer certification program consultancy to Cisco
    2013: Delivered Cisco's Global Data Center & Virtualization Road Show
    2013: Advised over 100 UK Cisco reseller partners for Comstor
    2013: Revised Comstor's award winning Executive Relevance Selling program

Honors & Awards

  • Cisco Customer Success Manager Specialist

    Cisco

    Professional level qualification for customer success management best practice

  • Cisco Business Architecture Practitioner

    Cisco

    The ability to develop entire technology architecture roadmaps based upon the business outcome requirements of enterprise level clients, based upon a business value sales approach

  • Gainsight Certified Customer Success Manager

    Gainsight

    Professional level qualification for customer success management best practice

  • Cisco Business Value Practitioner

    Cisco

    The ability to sell complex technology solutions to enterprise level clients, based upon a business value sales approach.

Languages

  • English

    Native or bilingual proficiency

Recommendations received

23 people have recommended Rick

Join now to view

View Rick’s full profile

  • See who you know in common
  • Get introduced
  • Contact Rick directly
Join to view full profile

Other similar profiles

Explore collaborative articles

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Explore More

Add new skills with these courses