Solidroad
Software Development
San Francisco, California 5,511 followers
Raise the quality bar for every customer interaction
About us
Solidroad is the leading AI-native quality assurance and training platform, built for modern customer support teams. Our technology automatically evaluates 100% of customer interactions across human and AI agents, surfacing risk, identifying skill gaps, and triggering personalized coaching in real time. We partner with high-growth global brands including OURA, Ryanair, ActiveCampaign, and Crypto.com.
- Website
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https://www.solidroad.com/
External link for Solidroad
- Industry
- Software Development
- Company size
- 11-50 employees
- Headquarters
- San Francisco, California
- Type
- Privately Held
- Founded
- 2023
- Specialties
- Quality Assurance and CX Training
Locations
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Primary
Get directions
55 Francisco St
San Francisco, California 94133, US
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Get directions
22 Baggot Street Lower
Dublin, County Dublin D02 AV63, IE
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Get directions
1111b S Governors Ave
Dover, Delaware 19904, US
Employees at Solidroad
Updates
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We were in Atlanta last week for Gladly Connect...and we're still not over it. Great conversations, great people, and a lot of excitement around where CX is headed. If we missed you there (or you want to keep the conversation going), we’d love to connect. 👋
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Our definition of success? Having the best product on the market and solving our customers' problems in the best possible way. If you want to be part of this elite team, check out our open roles at solidroad.com/careers.
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Mark Hughes and the Solidroad team are heading to Gladly Connect this week — will you be there? Drop us a comment below!
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What happens when your Head of Marketing steps into the frontlines of support? Kat Cooper took a Solidroad simulation for a spin, handling a realistic customer scenario under pressure. We dialed up the difficulty and (spoiler alert) — it wasn't a perfect score. We built Solidroad for moments like this. So that every agent can practice, measure, and improve on even the toughest conversations before handling real interactions. Watch how she did 👇
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A few months ago, Split Pay came to us with a problem. They needed to QA 55,000+ customer interactions every month, but didn’t have a way to do it at scale. Volume was growing, and they needed reporting they could actually trust. With Solidroad, they now automatically QA every conversation and turn those insights into targeted training. Using simulations, their team closes the gaps QA uncovers, fast. Because QA shouldn’t just be about scoring conversations. It should be about improving them. And when you connect QA directly to training, quality doesn’t just get measured. It gets better every day.
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This team is special. We’re building something ambitious at Solidroad, and the people are what make it work. Smart, thoughtful, low ego, and all-in on making every customer interaction better. We’re hiring across GTM and Product to expand our global team. If you want to build, move quickly, and work with people who care deeply about what they’re doing, we’d love to meet you. solidroad.com/careers
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Solidroad reposted this
Ex-Intercom founders just raised $25M to grade every call. Solidroad's AI reviews 100% of customer support interactions. PartnerHero cut new agent onboarding times by 50%. Ryanair and Oura are already on board. Read more: https://lnkd.in/ecV6Dbuh
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Solidroad reposted this
I'm excited to announce that Solidroad has raised $25M in Series A funding. Led by Hedosophia and supported by First Round Capital, Y Combinator, and Sony Innovation Fund, this marks an important milestone as we scale what we’ve been building. The way we see it, every customer interaction, whether handled by a human or AI agent, should meet a consistently high standard. But today, most go unreviewed. Quality is inconsistent, feedback loops are slow, and teams are left guessing what “good” actually looks like. That’s the problem we’ve been focused on. Over the past year, we’ve built a platform that evaluates 100% of customer interactions, turning them into measurable insight and personalized training. Teams use Solidroad to reduce manual QA, accelerate onboarding, and improve performance, without scaling headcount. We’re proud to partner with companies like ŌURA, Ryanair - Europe's Favourite Airline, ActiveCampaign, and Crypto.com, who are raising the bar for what great CX looks like. This next chapter is about going deeper: expanding our team across San Francisco and Dublin, investing in the product, and helping more companies make exceptional support the standard. Not the exception. Huge thank you to our team, customers, and partners who have pushed us forward. We’re just getting started. Patrick Finlay and I shared some more thoughts, linked in the comments.
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We're excited to announce that Solidroad has raised $25M in Series A funding, led by Hedosophia and supported by First Round Capital, Y Combinator, and Sony Innovation Fund. Over the past year, we’ve built a platform that evaluates 100% of customer interactions, turning them into measurable insight and personalized training. Teams use Solidroad to reduce manual QA, accelerate onboarding, and improve performance, without scaling headcount. We’re proud to partner with companies like ŌURA, Ryanair - Europe's Favourite Airline, ActiveCampaign, and Crypto.com, who are raising the bar for what great CX looks like. Read the full story, linked in the comments.
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