Mplus

Big news for Mplus and our AI platform, Graia. Juniper Research has recognised Graia as a Leading Challenger in their AI Agents for Customer Experience Platforms Leaderboard, evaluating vendors across product capability, market presence, and strategic positioning. What earned the recognition: Graia's agentic CCaaS architecture, prebuilt AI agent library, RAG-powered knowledge base, and built-in empathy and human-in-the-loop controls. This is validation of a core belief: AI in customer experience has to work in the real world. Multiple channels, multiple markets, real compliance constraints. That is what Graia was built for. Read the full story on our blog: https://lnkd.in/d4YwwxAh

Holidays are a special time to reflect on the importance of togetherness, solidarity, and sharing. We wish that Eid al-Fitr brings health, peace, and happiness to all our colleagues, business partners, and their loved ones. Wishing everyone a joyful holiday spent with their loved ones. Happy Eid.

Mplus has been recognized among the “Best of the Sector” in the Call Center category at the eleman.net Employment Awards 2025. 🏆 This recognition highlights our commitment to creating employment opportunities and delivering impactful work in customer experience. We would like to thank our dedicated team members and trusted partners who contribute to this journey every day. As we continue building the experience of the future, we will keep making a difference with our human-centric approach.

We are proud to celebrate an incredible achievement. Our Türkiye & MENA CEO Cemile Banu Hizli, Türkiye CHRO Baris Sanlioglu, and Executive VP of Strategy and Finance Enis Arabacioglu have been recognized as Golden Leaders at the Golden Leaders Awards (Altın Lider Ödülleri). This recognition reflects their inspiring leadership, dedication, and the strong culture we continue to build together. Congratulations on this well-deserved honor.

We're proud to announce that Mplus has joined AHK Kroatien, the German-Croatian Chamber of Commerce and Industry. As a European BPTO company operating across Croatia, Germany, and multiple CEE markets, this membership is a natural step for us. AHK Kroatien / Njemačko-hrvatska industrijska i trgovinska komora is the largest bilateral business organization in Croatia, part of a global network spanning 93 countries and over 350 member companies. For Mplus, it strengthens the ties that already define us and opens new opportunities to collaborate and grow.

Our CEO of Mplus Türkiye & MENA Cemile Banu Hizli, has once again been named among Türkiye’s Top 50 Most Powerful Women CEOs. In the 14th edition of the “Top 50 Most Powerful Women CEOs of Türkiye” research conducted by Ekonomist in collaboration with Allianz Türkiye, Banu Hızlı has secured her place on the list once again. As Mplus, we are proud to reaffirm our leadership in the industry with our strong women leaders. We would like to thank the Ekonomist Dergisi team for their efforts in this research and the entire Mplus family, with whom we continue to grow together.

Last Friday, our colleagues from Graia, Damjan Huđek and Ana Pavicic, attended a business breakfast organized by the AHK Kroatien / Njemačko-hrvatska industrijska i trgovinska komora, through their member company Kariera. The event, "HR Departments as Catalysts for AI Adoption", explored how HR can become a key driver of AI implementation within organizations, covering workforce planning, employee reskilling, change management, and performance evaluation. A great reminder that sustainable AI adoption starts with people, and that HR leadership plays a central role in making it work. 💡

Driving Operational Excellence Across Borders 🌍 Our Lean Six Sigma Yellow Belt program officially kicked off in Croatia on 25–26 February, and it's just the beginning. Delivered in partnership with PwC, nearly 200 Operations, Quality, and Planning leaders across 11 CEE countries will complete this program by April, building a shared foundation in structured problem-solving and data-driven improvement.   Through this program, our leaders will strengthen their ability to define problems clearly, address root causes, reduce variation, and improve performance through measurable and sustainable methods. As our Global CEO Tomislav Glavaš put it: "Operational excellence is not optional for a growing international group. Six Sigma transforms complexity into clarity and performance into measurable impact." And as Group Head of Talent Development Kaan İlker İşeder, MBA, PCC added: "A common improvement language across countries is one of the strongest investments we can make in our future leadership." This isn't just a certification. It's a mindset shift and the foundation for our next phase: Green Belt, where selected leaders will drive cross-functional improvement projects with real business impact. Operational excellence is leadership. It's culture. And this journey is just getting started.

CCWberlin 2026 – what a ride! 🎉 We came to Berlin with a bold message: the CX industry is broken, and we're here to fix it. This year, Mplus brought our vision of Experience Intelligence to life at CCW Berlin. At our booth, visitors got a real hands-on look at our new agentic platform built with Graia technology – not a concept, but a working product delivering live demos throughout the show. Our Darren Henry also took the stage twice, sharing our perspective on the future of AI and what Experience Intelligence means for enterprises navigating today's CX transformation. But beyond the demos and presentations, what made this year truly special were the conversations – reconnecting with existing clients, meeting new ones, and as a team reminding ourselves why we love what we do. Missed us at CCW? No worries. Reach out to us and let's show you how our vertical AI solutions can take the experiences you deliver for your clients to the next level – further perfection, and real profitability. Thank you Berlin. See you in 2027. 🙌

🎙️ Great conversations at the 1st People & Culture HUB meet-up today! Tomislav Glavaš, CEO of Mplus Group & member of BOSQAR d.d. (BOSQAR INVEST) Management board, joined fellow C-level leaders Zsuzsanna Ortutay (INA d.d.) and Snježana Mihalić Lohninger (Porsche Inter Auto) on stage to discuss productivity, salaries, and organizational culture. Tomislav highlighted productivity as a core driver of Mplus's success and a constant reason to rethink our operational model. A sentiment echoed across the panel, alongside a clear message from Zdravka Demeter Bubalo (INA): HR needs to get closer to the business to truly drive impact. Thanks to People & Culture HUB for bringing together such a compelling first event! 💡