AfterShip

Exciting to see AfterShip recognized by Amazon at Amazon Accelerate! 🙌 Our partnership with Amazon continues to unlock new opportunities for merchants to scale across channels. By connecting TikTok Shop with Amazon Multi-Channel Fulfillment (MCF), we're helping brands simplify fulfillment, streamline operations, and focus on what matters most — growing their business. Proud of the collaboration between our teams and excited for what's ahead! Heidi Bogdanovich Dominic Delaney Katie Ruan #AfterShip #AmazonMCF #TikTokShop #StrategicPartnerships #eCommerce

Excited to hear AfterShip get a shoutout from Peter Larsen at Amazon Accelerate! 🙌 It's great to see Amazon making multichannel fulfillment easier and to be part of that journey as an integration partner. Our Amazon Multi-Channel Fulfillment (MCF) integration connects TikTok Shop with Amazon's fulfillment network, so you can use your inventory stored with Amazon to fulfill your TikTok Shop orders. You focus on growing your business; Amazon handles the picking, packing, and shipping. Selling on TikTok Shop and looking to simplify fulfillment? DM me or visit aftership.com/feed to learn more!

Digital Commerce 360 just broke down how Dr. Squatch is leveraging AfterShip Intelligence to deliver great customers experiences at scale. They’ve been a customer of ours since 2024, but their results since turning on some of our AI-powered capabilities speak for themselves: 31.89% click-through rate on branded tracking page product recommendations, 94% delivery-date accuracy, and a 25% drop in "where is my order?" tickets using our new agent. Their team said it best: "AfterShip Intelligence gives our team the context and automation to resolve delivery issues more efficiently, while keeping our focus on delivering a great customer experience." The story also covers how we helped them maintain a nearly 100% completion rate during the Cyber 5 in 2025 (even when their shipment volume increased 62.69% month over month), and what lessons they’re taking into this year’s BFCM prep. Congrats to everyone at Dr. Squatch. Proud to work alongside a team that takes post-purchase this seriously.

Grateful for the coverage from TechDay US on the AfterShip Intelligence launch. I'm proud of what our team has built, but even prouder of what it’s already doing for our customers. Dr. Squatch cut exception resolution time 58% and WISMO tickets 25%. Naked Wardrobe made return reviews 40% faster and now auto-clears 15-20% of RMAs. Post-purchase has been treated as a cost center for years, but it’s one of the most valuable moments in the customer journey. I love this quote from our partner Naked Wardrobe that nails what we’re trying to do: “As AI becomes a bigger part of retail operations, this is the kind of practical automation that can make a meaningful difference for both teams and customers.” This is only the beginning. More agent skills launch very soon.

“My whole job has become finding out what went wrong yesterday.” I hear that from enterprise ops teams all the time. The exceptions never stop, each one needs context from a different system, and the people who should be improving things spend the day in triage. Everyone wants to get proactive. Nobody can escape the firefight long enough to start. Which is why this launch is so important for enterprise operators. AfterShip Agent takes the triage. It groups related exceptions into one task, pulls the history, drafts the fix, and waits for approval. Your team keeps the judgment. The busywork disappears. Peak season gets easier, too. When Q4 volume spikes, the agent scales with it, instead of you scaling headcount and overtime. Stuck finding out what went wrong yesterday? Let's talk.

Some beta numbers worth sharing 📊 In June, we A/B tested AI Exchange Recommendations across 40+ stores. Standard return flow versus a flow where AI suggests an exchange (right size, right variant, based on real purchase signals) before the refund happens. Exchanges went up 30% at the item level. Retained revenue up 25%. One fashion brand doubled their exchanges. A jewelry brand held onto 48% more revenue. Merchants already know an exchange beats a refund. Most exchange flows run on pairings someone configures by hand: return this, suggest that. Same swap for every shopper, stale as soon as the catalog changes. Ours works from real purchase signals and picks the size or variant that shopper is likely to keep, right when they're deciding. It’s just one way we're building for the agentic era. The same data foundation, what we call AfterShip Intelligence, powers our new AfterShip Agent, which handles shipment exceptions end to end and scores returns for fraud risk, with a human approving every call.