How to resolve errors installing the new version of Dropbox on a Mac

Updated Jan 31, 2025

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The information in this article applies to all Dropbox users.

This article explains what to do if you’re a standard user and the Dropbox installer is not working on your Mac. If you’re not a standard user, learn how to update to the latest version of Dropbox on your computer.

Under most configurations, the Dropbox desktop app will automatically receive and apply new updates. For Macs, the success of these updates depends on the level of privileges your user has in the system.

Administrators who are running the application and haven't changed their system username shouldn’t have any issues with automatic or manual updates. Standard users need to follow a different set of instructions to proceed with a manual update. Learn how to find out if you’re an administrator or a standard user.

How to update the Dropbox desktop app from a standard account

To manually update your application from a standard account: