With Graitec Advantage Support*,
you’ll benefit from
Priority support with rapid response time
Onboarding & deployment support
Submit, track, & manage support tickets
File & application behavior troubleshooting and resolution
Seamless case escalation for complex issues
Live support and subscription management for Graitec, Autodesk, Ideate, StrucSoft, & Bluebeam software applications
*See our terms and conditions more information
Keep your business running smoothly and your team on the road to success with Graitec Advantage Support. Our support services are designed to optimize performance, quickly resolve issues, and proactively prevent them, so you can focus on what matters most.
Graitec Advantage Support key benefits
AUTODESK & BLUEBEAM CERTIFIED EXPERTISE
Get expert guidance from certified professionals to maximize your software investment.
INDUSTRY SPECIFIC KNOWLEDGE
Specialized enablement for AEC, manufacturing, and fabrication.
RAPID RESPONSE, TAILORED SUPPORT
Hands-on assistance designed around your business, technology, and goals to keep you ahead.
Fill out the form below to get support.
How to subscribe to Graitec support?
Graitec Advantage can supply a dedicated support desk to you and your team providing you piece of mind. Our support contract is available for a team and not just an individual, with the support contract entitling users to 10 hours of telephone support. When the support contract is close to the 10 hours, we will notify you to discuss options around renewing should you require additional support.
How it works? Our helpdesk provides support on all the mainstream Autodesk products in addition to our Graitec IP products. Our helpdesk ensures that each call is logged and monitored throughout its journey, ensuring that the right person looks your request. All support tickets are allocated an ID so that you can track the progress of your request.