+91 9790053858 | sudharsanv36@gmail.com | https://linkedin.com/in/sudharsanan-s-r-59452453
Highly accomplished Application Engineer with 12+ years of experience driving innovation and delivering scalable enterprise solutions in Platform Engineering. Proven leader specializing in ServiceNow, adept at spearheading security initiatives across 39 products and developing critical back-end automation for Fortune 500 clients. Possessing deep architectural expertise in building scalable applications, regularly provides technical leadership and mentorship to engineering teams, having mentored and led over 20 engineers throughout my career. Expert in optimizing operations, evidenced by saving over 2,500 hours monthly, and leveraging technical expertise to design and implement robust systems, including custom CMDB applications for 20,000+ CIs and integrating complex platforms for over 10,000 users.
Staff Software Engineer (March 2023 - Present)
- Led and implemented organizational security directive initiatives across 39 products with cross-team collaboration.
- Developed back-end automation to provide on-demand database dumps for ServiceNow customers, including Fortune 500 companies.
- Spearheaded customer discussions to drive continuous product development based on user feedback, resulting in product enhancements that directly addressed customer needs and optimized engineering focus.
- Contributed to talent acquisition by interviewing and assessing prospective software engineers, enhancing team capabilities.
- Ensured code quality and architectural integrity through daily code reviews and participation in weekly architectural review boards for critical implementations.
- Contributed to strategic process enforcement and provided comprehensive guidelines for solution implementation, enhancing overall operational efficiency and consistency.
Senior Software Engineer (September 2019 - March 2023)
- Managed and improved a back-end automation framework supporting 35+ automations, saving approximately 2,500 hours per month.
- Implemented custom discovery solutions for over 12,000 devices across various categories not natively supported by the ServiceNow platform.
- Built real-time audits to calculate efficiency and identify process improvement areas through analytics, leading to significant reductions in operational costs and re-focusing engineering efforts on high-value tasks.
- Contributed to talent acquisition by interviewing and assessing prospective software engineers, enhancing team capabilities.
- Ensured code quality and architectural integrity through daily code reviews and participation in weekly architectural review boards for critical implementations.
Software Engineer (June 2018 - August 2019)
- Implemented in-house observability solutions integrated with ServiceNow's Event Management product, saving 500 hours per week through automated remediation and triage.
- Implemented a Configuration Management Database (CMDB) for the ServiceNow IT team, encompassing over 8,000 devices and 40+ services.
- Developed RESTful APIs for consumption by internal teams and third-party vendors, streamlining data exchange, reducing manual efforts, and allowing engineering teams to focus on core development.
Associate Consultant
- Led the implementation and delivery of a custom CMDB application for EY's internal IT team, managing over 20,000 Configuration Items (CIs).
- Developed and presented proof-of-concepts for various ServiceNow applications, including Automated Testing Framework, Project Portfolio Management, and State Flow Management, demonstrating potential for significant operational cost reductions and improved project management efficiency.
Technical Lead
- Led the implementation of core ITSM modules, including Incident, Problem, Change, and Knowledge Management, as well as Service Request Management and Surveys, standardizing customer IT operations and significantly reducing manual overhead.
- Integrated ServiceNow with Active Directory via LDAPS, enabling a smooth onboarding experience for over 10,000 users.
- Integrated ServiceNow with Microsoft SCCM to import over 12,000 devices into the ServiceNow CMDB.
- Developed custom probes and sensors to discover over 400 middleware applications not supported out-of-the-box by ServiceNow, including MQ Series, RightFax, and Bitvise SSH, leading to enhanced operational visibility, reduced troubleshooting time, and optimized resource allocation for the customer.
Technical Skills Platforms: ServiceNow Platform (GlideAPIs) Programming Languages: JavaScript, Python, Bash Scripting Databases: MySQL, PostgreSQL Frameworks/Libraries: jQuery, NodeJS Other Technologies: LLM, Generative AI (Self-study)
Soft Skills:
- Communication
- Leadership
- Problem Solving
- Conflict Management
- Teamwork
- Solution Design
- Solution Consulting
Sri Krishna College of Engineering & Technology, Coimbatore, Tamil Nadu Bachelor of Engineering, Mechatronics Engineering - April 2013
Thiagarajar Polytechnic College, Salem, Tamil Nadu Diploma, Mechanical Engineering - April 2010