Account suspended for the third time in several weeks

[FocusPoints-Plugin]

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I know this doesn't help, but I'm really frustrated and annoyed, and I just need to vent.

My primary account which I use to maintain an open source project has just been suspended for the 3rd time in 3 months.

It took five weeks to reinstate the project the second time. That was four weeks ago. I asked but received no information about what the potential violation was.

Has anyone here experienced anything similar?

Karsten

[sohom-since-006]

Man, I’m so sorry you’re going through this. That sounds beyond frustrating, especially when you’re just trying to maintain an open-source project for the community. Having an account suspended once is stressful enough, but three times in three months with zero context or explanation is absolute torture.

You’re definitely not alone in this—a few maintainers have run into similar nightmare loops before. A lot of times, these repeated automatic flags happen because of overly aggressive automated spam/bot detection systems (like triggering false positives on rapid commits, certain external links in READMEs, or specific automated actions/tokens), and when support reinstates the account, the flag itself doesn't always get properly cleared from the automated filter list.

A couple of things others in similar boats have tried:

• GitHub Support on X (formerly Twitter): Sometimes tagging @GitHubSupport with your ticket number gets a real human's eyes on it faster than waiting in the ticket queue.
• Open Source Support: If your project has a decent number of users or stars, mention in your ticket that you're an active open-source maintainer—sometimes those tickets get prioritized slightly higher.

[FocusPoints-Plugin]

@sohom-since-006

Thank you so much for your sympathy and kind words.

My project has almost 600 stars and releases typically have around 2,000 downloads. I have also mentioned that I'm an open-source maintainer in my response to Support:

I am the developer and maintainer of Focus Points for Lightroom Classic, an open-source plugin that helps photographers visualize the autofocus points and related information recorded by their cameras when taking photographs.

You mentioned 'certain external links in READMEs'. Yes, I have a few links in the README file, including a video tutorial on YouTube, as well as acknowledgements of the people who have contributed to the development. Could this already be dangerous?

If I don't receive a response within the next week, I will create an X account and try out your recommendation.

P.S. The first time this happened, in July, Support fixed it within a few hours. The second time, it took them five weeks. Despite asking multiple times, I received no answer as to which particular activity was flagged. This would have allowed me to address any potential issues, avoid further suspensions, and save everyone's time.

[msantosh238]

I am still facing the same issue with my GitHub account, and honestly, the support experience has been extremely frustrating.

Every time I create a new support ticket, the team asks the same question: "How do you plan to use GitHub?" I explain my purpose, provide the requested information, and respond to their questions, but then I receive no meaningful response or update.

It feels like we're going around in circles. While the support team keeps repeating the same questions, developers like us are struggling to regain access to our accounts so we can continue working and deliver projects to our clients.

The most frustrating part is that I still haven't received a clear explanation of why my account was suspended in the first place.

My GitHub account contains years of personal projects, professional work, and important client repositories. Losing access to it directly affects my ability to work.

GitHub Support Team, please take this issue seriously. Instead of repeatedly asking the same questions, please review the case, provide a clear explanation for the suspension, and help resolve the issue.

I am now considering raising this publicly on LinkedIn and X (Twitter) because the existing support process has not provided any meaningful resolution.

All I am asking for is transparency, proper communication, and access to my account so I can get back to work.