Benefit Actibation rejected

[shyneess]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Benefit Activation/Waiting

Hi everyone,

Hello,

I’m currently trying to apply for GitHub Student Developer Pack benefits, but my application keeps getting rejected or not approved, while other students from my class were able to receive access successfully.

I am a real student and I can provide any required verification documents (student ID, enrollment certificate, university email, etc.). Could you please check my application manually and let me know what exactly might be missing or causing the issue?

I would really appreciate your help.

Thank you in advance.

[radwanalmsora]

Hello,
First, make sure your GitHub profile name exactly matches the name on your student ID, and ensure you are using your official university email for the application.

When submitting, try using your phone's camera to take a live photo of your document instead of uploading a saved file. Also, make sure to enable location services (GPS) on your browser, as the automated system often rejects pre-uploaded images and needs to verify you are currently studying at or near your campus.

Give it another try with these adjustments. If it still gets rejected, your best option is to wait for the official GitHub support team to review your application manually.
Good luck.

[beellionaire]

Hi shyneess,

I understand how frustrating it can be to face repeated rejections, especially when your classmates have already received access to the GitHub Student Developer Pack.

Please note that this is a community forum. As fellow community members, we do not have administrative access to your account and cannot manually review or approve your application.

However, the automated verification system is known to be quite strict. Here are the most common reasons for rejection and how you can fix them:

• Common Troubleshooting Steps
  Disable Your VPN: Ensure you are not using a VPN, proxy, or iCloud Private Relay. The automated system checks if your current IP address matches the physical location of your university.
• Check Document Clarity and Dates: The document you submit must be completely legible, unedited, and explicitly show your current enrollment status. It must clearly display a current date or the current academic term/year.
• Update Your GitHub Profile: Make sure your GitHub profile name and billing information exactly match the name on your verification documents. Also, ensure you have added and verified your university email address in your GitHub account settings.
• Use Live Capture Properly: GitHub requires a live photo of your document rather than an uploaded file. Ensure you have good lighting, the camera is focused, and the entire document is visible within the frame.

How to Get Official Help
If you have double-checked all the requirements above, and the automated system is still rejecting your application, you will need to reach out to the official support team:

1. Navigate to the GitHub Support Portal.
2. Open a support ticket specifically under the GitHub Education category.
3. Politely explain your situation (just as you did here) and let them know you have all the necessary supplementary documents ready for a manual review by a staff member.

Hang in there, and hopefully, the GitHub Support team can get this sorted out for you soon!