[URGENT] Copilot Enterprise Activation Blocked - No Response from Sales for 10 Days

[mycode-new]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Copilot Enterprise

Body

I purchased GitHub Enterprise Cloud on and need Copilot Enterprise
enabled. I've contacted Sales and Support with no response for 10 days.
My money is getting wasted now, as I bought GitHub Enterprise Cloud only to get Copilot Enterprise access.
Since i dont need git enterprise colud at as i have code repo space else where.
Issue: Cannot self-enable Copilot Enterprise - system redirects to "contact support"

@github - Can someone from the enterprise team help with this escalation?

Contact: My GitHub username is mycode-new , if needed i will share you the Org details seperately

[mycode-new]

hoping a reply at the earliest.

[tysonriose]

回复你了嘛

[nextsux]

I've got contacted by sales asking about time of sales call. Being ghosted for 2 weeks since that. After pricing changes - I'm going to move elsewhere. So sad.

[bybardia]

10 days without any response is pretty frustrating, especially when the main reason for purchasing Enterprise Cloud was to use Copilot Enterprise.

One thing worth checking is whether your account has the required organization owner permissions, since Copilot Enterprise can only be enabled at the organization level. It may also be worth confirming that the Enterprise Cloud subscription is fully active and that there aren't any pending billing or setup steps.

If you've already opened support and sales tickets, I'd reply to the existing cases and ask for an escalation rather than creating new ones. That usually helps keep everything tied to the same request.

Hopefully someone from the GitHub team can take a look, because 10 days is longer than I'd expect for this type of issue.

[nextsux]

I'm owner of the org so I think I should have all the perms I need. Sad thing is I was asked about preferred time of call. Replied promptly and since then all my emails are routed to a black hole :( TBH this is not an experience that I expect when I want to open business relationship and pay someone. I understand I'm not that big, but at least replying would be nice. (cc @annasobal75209)

[bybardia]

If they already contacted you about a call and then stopped responding, it doesn't sound like there's much more you can do from your side
Hopefully someone from GitHub can pick this up and get it moving again