4 weeks ticket without answer

[wiaahmarketplace]

Why are you starting this discussion?

Question

What GitHub Actions topic or product is this about?

General

Discussion Details

4 weeks ticket without answer. Do Github really cares about his clients ?

[shankarrrrr]

I understand why this feels frustrating — waiting weeks with no response can definitely make it seem like nothing is happening.

That said, GitHub Community Discussions are not a formal support channel. They’re primarily a peer-to-peer space where other users (and occasionally GitHub staff) help when they can. Many threads go unanswered simply because no one with the right context has seen it yet — not because GitHub “doesn’t care.”

If your issue is time-sensitive or blocking your work, you’ll usually get a faster result by:

1. Opening a GitHub Support ticket (if you’re on a paid plan):
   https://support.github.com/

2. Providing more detail in this thread, for example:

   • What the ticket was about
   • What product (Actions, Pages, Copilot, etc.)
   • Any error messages or logs
   • What you’ve already tried

The clearer and more specific you are, the easier it is for someone to actually help.

If you share a bit more about your problem here, I (or others) may be able to assist.

[ghost]

i sent created a ticket since more than 4 weeks, there is no answer until now.

[shankarrrrr]

That’s definitely not a good experience — waiting over four weeks is unreasonable, especially if the issue is blocking your work.

A couple of things that might help speed this up:

1. Make sure your ticket was filed under GitHub Support (not just Community Discussions).
2. If you already created a support ticket, try replying to the same thread to “bump” it — support systems often prioritize recently updated tickets.
3. If possible, include your ticket number here so others can reference it.

If you want, describe your issue briefly here and I’ll try to help in parallel while you wait for support.

[wiaahmarketplace]

ticket number : #4019753

[wiaahmarketplace]

no solution