GitHub Support for paid features

[miosipof]

Hello community,

This is my first time reaching the GitHub support and I am wondering what is the typical time needed to get a response for this topic?

I've tried adding comments in my ticket, doesn't seem to help. It's 45+ days now and I'm not sure if to wait or submit another one...

Many thanks!

[MisplacedOrange]

Hi there,

GitHub Support response times can vary quite a bit depending on the issue type. For general or non-urgent topics, it’s not uncommon for responses to take several weeks. With that being said, 45+ days is longer than typical.

I’d recommend opening a new request since adding comments won't speed up the queue process of the tickets and to clearly state how long the original has been pending by adding the support ID for said ticket.

Hope this helps and good luck with your issue!