Urgent: Stuck in Faculty loop - Ticket #3984693

[kanphu-tech]

Hi everyone,

“Hi everyone, I’m a student but mistakenly applied as faculty. Now I’m stuck in an application loop and cannot access the student application page. I have already opened a support ticket (#3984693). Could a moderator or staff member please help reset my education role to student? Thank you!”

[krishparmar22242]

This is a very common mistake, and the "loop" happens because GitHub’s system now expects you to fulfill Faculty requirements (like a staff-specific email) since that was the role selected.

The good news is that you actually have a "self-service" escape hatch visible in your own screenshot!

Here is how to break the loop and get back to the Student application:

1. Use the "Cancel" link in your screenshot
   Look at the very last bullet point in the gray text box behind your error message. It explicitly says:
   "If you meant to apply as a student, please cancel your application and reapply here."
   Action: Close the error popup and click that specific blue "here" link. This is the only way to manually tell the system you chose the wrong role without waiting for a support agent.

2. Why you are seeing the "School-issued email" error
   GitHub is very strict with Faculty applicants. Since you are likely using a personal email or a standard student email, the system is blocking the "Faculty" discount request. Once you click the "cancel and reapply" link mentioned above, this requirement should relax to the standard Student requirements.

3. Regarding your Ticket #3984693
   Since you have already opened a ticket, a staff member will eventually see it. However, the Education support queue is currently very busy.
   Pro-Tip: If you manage to reset the role using the link in step 1, you should go back to your ticket and add a comment saying: "I was able to reset my role to Student using the on-screen link. You can close this ticket." This helps the staff focus on other urgent cases.

4. Clear your browser metadata
   If the "here" link doesn't seem to work, your browser might be caching the Faculty session.
   Log out of GitHub.
   Clear your browser cookies and cache.
   Log back in and try the education.github.com/pack link again.

5. Verification of Status
   Once you get back to the Student page, ensure your Primary Email is set to your school-issued email (if you have one) before hitting submit. This significantly speeds up the automated approval process.
   I know it’s stressful to be stuck in a loop when you need these tools for your studies, but that "cancel" link is your best bet to fix it right now!

If this helped you find the "hidden" cancel link and get your application back on the right track, please consider marking this as the accepted answer!

[kanphu-tech]

Hello, thank you for your detailed reply.
I have already tried all of the suggested steps (clicking the “here” cancel link, closing the error popup, logging out, clearing browser cookies/cache, using Incognito mode, and trying different browsers/devices). Unfortunately, I am still stuck in the Faculty application loop and cannot reach the Student application page.
At this point, the only thing left is to manually change my role from Faculty to Student.
Could you please manually reset my GitHub Education verification so that my account is treated as a Student instead of Faculty, and I can re‑apply correctly?
My GitHub username is kanphu-tech and my school email is kanphu@kku.ac.th.
Thank you very much for your help.

[krishparmar22242]

If this helped you please consider marking this as the accepted answer!