Missing Invoice after payment! HELP!

[KP-AOT]

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Hi there,

Our company is on the Free GitHub plan but we have an add-on subscription for GitHub Copilot Business, which we purchased directly through GitHub. We have been charged for the Copilot Business subscription; however, no invoice was sent to our billing email, nor is any invoice available under the Payment History in either our organization account or my personal account.

I submitted a support ticket two weeks ago but have not received any response. We urgently need the invoice for our accounting records. Could you advise what steps we should take, or assist us in obtaining the invoice?

Thank you.

[shinybrightstar]

Hi @KP-AOT,

Please refer to the links below on managing your receipts:

• Adding Receipt Information
  • User Account: Access your payment information here and add extra receipt information.
  • Organization Account: As an owner, admin, or billing manager, navigate to your organization's billing settings to add receipt information.
• Viewing Payment History
  • User Account: View your payment history here.
  • Organization Account: Access payment history through your organization's billing settings.
• Requesting a Receipt
  • Receipts are sent automatically upon transaction processing and can be downloaded from your billing history. If needed, you can also request a receipt here.

Note

You have done everything necessary on your end by opening a ticket on our Support Portal.

This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. It will be answered in the order it was received based on our team's resources and the amount of tickets ahead of yours.

We appreciate your understanding and patience while Support works through your request!

[davsantos]

my invoices are empty, how can I contact support?