Siit

Triage Agent stole the spotlight in May. Business Calendars before that. But Siit also gets better day-to-day with releases that don't always make the headlines. Like these three: 👥 Slack group mentions in playbooks: type @security or @on-call-eu in any playbook step or quick reply. The right group gets pinged at the right moment. No manual coordination needed. 🔀 Merge application instances: same app showing up twice in your CMDB? Merge them in one click and choose which record is canonical. Cleaner data, better context. 🔗 Public URLs in the Knowledge Base: any web page can now be added as a knowledge resource for the Triage Agent, alongside articles synced from Notion, Confluence, and Slab. Three wins. The kind that compound. Full list of recent ships in the comments ↓

Deploying AI agents in your IT is the easy part. Keeping control of identity, access, and governance once they're in: that's the conversation we should have. So we're hosting it in our Paris office: 50 IT Leaders, one Breakfast, June 25th. Louis-Marie FUSCO (IT Director, Swile) will share how he runs IT at scale. Okta will cover the identity and governance angle. And we're bringing the architecture that orchestrates the full context. And the croissants. In-person, in central Paris. Link to register in the comments 👇

7 IT people. 800 employees. 16 automated workflows. That's Mirakl. And their team went from 120 manual IT actions a month to zero. The mechanism: when an employee asks for a Mac password reset, Wi-Fi access, or a new app in Slack, Siit's AI agent handles it end-to-end, with full context across JumpCloud and the rest of their stack. They switched from queues and requests to an AI service desk that runs on context. Full story 👇

Most AI agents read the message. Siit already knows who sent it. What system they're in. Who their manager is. What they're allowed to access. The difference? The architecture. Siit natively centralizes your HRIS, IdP, and MDM into structured employee profiles, synchronized live. The AI is built into that data layer, not assembled on top of a ticketing system. So when a request lands, the context is already there. Context from the first message. Resolution from the first message.

Triage Agent is live 🚀 Until now, request intake was the step that didn't scale. Employees send a message. A request gets created. But the context is missing, the fields are empty, and someone has to manually qualify the request before any work can start. The Triage Agent handles the full intake cycle in Slack and Teams. It deflects when the answer already exists. When it doesn't, it collects every required field through conversation and creates a complete, structured request automatically. Your team receives requests that are ready to act on. From the first message.

There's a name for what IT teams are doing 50 times a day: context-rebuilding. Same questions, every ticket. Country? Device? Manager? Access tier? The answers exist, they're just scattered across four systems. Siit pre-builds that context once. Live-synced. Ready before the message arrives. 90 seconds to see it in action ↓

Manual app provisioning is a choice. So is watching Mirakl's IT Director explain how they killed it, live on April 14th. 🗓 April 14 · 11am CET · Free https://luma.com/amycmb4s

85% of IT leaders agree: IAM is the critical foundation for AI readiness. Knowing it and having it in place are two different things. Most organizations are still missing that foundation while trying to scale AI. Tomorrow we show what "in place" actually looks like, live with JumpCloud and Mirakl's IT team. 📅 Tuesday, April 14 · 11:00 AM CET Registration link in comments 👇

52% of IT leaders say they're prioritizing IAM automation in the next 12 months. Most of them are still manually provisioning every app for every new hire. Mirakl runs ~1,000 employees. Their IT team used to be in the same spot. They connected their identity provider (JumpCloud) to an AI service desk (Siit) and automated the full chain from Slack. No manual steps. Complete audit trail. On April 14 at 11am CET, Mirakl's IT Director walks through how they did it, live on LinkedIn with Siit and JumpCloud. Registration link in comments 👇