OECD Observatory of Public Sector Innovation

📢 DEADLINE EXTENDED to 14 April 2026📢  There are two weeks left to take part in the OECD Call for Government Innovations 2026! Want to share your innovative work with a global audience? Submit your example by the 14 April! Find out more: 🔗https://lnkd.in/daUZCkxJ  Since 2017, the OECD’s “Call for Government Innovations” has documented new and exciting government practices. With your help, the OECD has published 1000+ innovations, featured detailed cases and analysis in annual “Global Innovation Trends” reports, and invited dozens of shortlisted submissions to present their experiences at high-profile events around the world. 🌐 Why take part? 🌐  Sharing your innovative work can incentivise, inspire, reassure and guide public servants around the world. Those who submit cases can also benefit from:     ➡️ Outstanding shortlisted cases will be invited to a global government innovation showcase event in Paris.   ➡️ 100+ cases will be published in the OECD OPSI Case Study Library.   ➡️ 20+ cases will be featured in the 2026 OECD report on government innovation trends. 💡 What are we looking for? 💡  In a context where governments can be stuck between “business as usual” and the need to act more decisively in a fast-changing economic, societal and technological landscape – innovation is critical. This year, we’re particularly interested in innovations supporting:  1️⃣Simplifying government: Innovations that are reducing unnecessary administrative burdens.  2️⃣ Citizen-government relationships: Innovations helping governments adapt to the rising expectations of citizens for greater voice in decision making in a more efficient and effective way.   3️⃣ Measuring efficiency and effectiveness: Innovations that are helping governments to measure and track impact.

📢 OECD Call for Government Innovations 2026 is now open! 📢 Want to share your innovative work with a global audience? Submit your example by the 31 March! It’s that time of year again. Since 2017, the OECD’s “Call for Government Innovations” has documented new and exciting government practices. With your help, the OECD has published 1000+ innovations, featured detailed cases and analysis in annual “Global Innovation Trends” reports, and invited dozens of shortlisted submissions to present their experiences at high-profile events around the world. 🌐 Why take part? 🌐 Sharing your innovative work can incentivise, inspire, reassure and guide public servants around the world. Those who submit cases can also benefit from:     ➡️ Outstanding shortlisted cases will be invited to a global government innovation showcase event in Paris.   ➡️ 100+ cases will be published in the OECD OPSI Case Study Library.   ➡️ 20+ cases will be featured in the 2026 OECD report on government innovation trends. 💡 What are we looking for? 💡 In a context where governments can be stuck between “business as usual” and the need to act more decisively in a fast-changing economic, societal and technological landscape – innovation is critical. This year, we’re particularly interested in innovations supporting:  1️⃣Simplifying government: Innovations that are reducing unnecessary administrative burdens.  2️⃣ Citizen-government relationships: Innovations helping governments adapt to the rising expectations of citizens for greater voice in decision making in a more efficient and effective way.   3️⃣ Measuring efficiency and effectiveness: Innovations that are helping governments to measure and track impact.

Artificial intelligence is increasingly shaping innovation in the public sector — not only by accelerating existing forms of innovation, but also by enabling entirely new ones. To better understand how governments are governing with AI in practice, the OECD is inviting submissions of real-world cases from across the public sector. If you’re working on, researching, or supporting AI-driven governance and innovation, this is a great opportunity to share your experience and contribute to international learning. More details below. 🗓 Deadline for submissions: 27 February #PublicSectorInnovation #AIinGovernment #GovTech #DigitalGovernment #OECD #Innovation

As we push public sector innovation, new ideas, services, and ways of working, how we communicate is often the make-or-break factor for adoption. This new report highlights: ➡️ The shift from one-way messaging to genuine dialogue with citizens ➡️ The need for clearer narratives around complex reforms and digital projects ➡️ Practical ways to build trust, transparency and inclusion into every communication touchpoint 🔁 Re-sharing here for anyone working in policy labs, digital teams, or public sector innovation teams and labs, since this is essential reading. Our innovations are only as strong as our ability to explain, listen and adapt.

🚀 New: OECD Public Service Innovation Booster is live! How do we move from high-level commitments on human-centred public services to real changes in how frontline officials design and deliver them? Today, the OECD Observatory of Public Sector Innovation (OPSI) is launching the Public Service Innovation Booster – a hands-on, do-it-yourself toolkit that helps public servants turn real service challenges into better outcomes for people. Co-created with a task force of 10 countries led by #Brazil, the Booster: 🔹 Guides teams through a 7-step journey, from defining a challenge to testing and communicating solutions 🔹 Offers ready-to-use tools, canvases and templates in plain language, with step-by-step recipes and facilitation tips 🔹 Provides a collaborative digital platform where users can share examples, feedback and adaptations – keeping the toolkit alive and evolving over time. 🔗 Explore the Booster 👉 https://lnkd.in/eXs9FzP8 Countries have already helped shape the Booster in very concrete ways: 🌍 #Brazil – used it with frontline staff working on social protection for riverside communities in the Amazon 🌍 #Greece – ran multi-level workshops across ministries, regions and municipalities 🌍 #Indonesia – adapted the language with simple guiding questions that fit its administrative culture 🌍 #Luxembourg – translated and integrated it into its national service design framework 🌍 #Australia – provided a detailed, independent review to sharpen clarity and usability Their experiences show that the Booster can: ✅ Build capability for human-centred public service design ✅ Create a common language for innovation across public institutions ✅ Support more citizen-focused services in very different contexts If your organisation is interested in adapting the Booster into your language and context, we would be delighted to collaborate! Massive thanks to the task force members from #Australia #Austria #Belgium #Brazil #Greece #Indonesia #Japan #Luxembourg #Romania and #Spain for contributing to co-creating this toolkit. Grateful for the support of our partners in the European Commission through its #HorizonEurope programme. #PublicServiceInnovation #HumanCentredDesign #PublicServices #InnovationBooster #InnovationInGovernment Australian Public Service Commission, Tony Gu, Steve Glange, Enap, Pedro Marcante Arruda dos Santos, Isabela Blumm, Secretariat General of Public Administration Ministry of Interior Innovation in Public Sector, Georgia Kokossi, Sophia Athanasopoulou, Christos Kokkalas, Kementerian PANRB, Teguh Budi Santoso, Fika Zaviera Remalia, Lukas Kastner, Frédéric Baervoets, Chikako Masuda, Sara Takamatsu, Masato Sudo, OECD Public Governance, Bruno Monteiro, Ana F., Kenjiro T., Marianna Karttunen, Marco Daglio

❓ Why is it crucial to take into consideration human behaviour when governments deploy and govern with AI? Artificial intelligence is reshaping how governments design policies, make decisions, and deliver public services. But success in governing with AI depends as much on understanding people’s behaviour, choices, trust, agency, as on the technology itself. As governments innovate, it’s not enough to adopt new digital tools — they must also rethink how these technologies shape the way they work. A starting point is how people behave when interacting with AI ?   ➡️ Join us for the upcoming BRAIN webinar “Understanding human behaviour to better govern with AI”, where policymakers, behavioural scientists, and AI practitioners will explore how behavioural insights can help to understand: 🔵 How do people’s perceptions, habits, and decision-making processes shape the adoption, trust, and impact of AI in the public sector? 🔵 How can governments identify and mitigate behavioural risks such as automation bias, decision fatigue, or loss of agency? 🔵 How can governments design and implement AI that reflects human needs and wellbeing? 📅 Monday 24 November 2025 14:00–15:30 CET Online (Zoom) Register here 👉 http://bit.ly/4r939P1 ➡️ Speakers will include: Ricardo Zapata on “Governing with Artificial Intelligence” OECD report Followed by a panel discussion with: Gilles Babinet | Multi-entrepreneur, president of the French Café IA mission, former co-chair of the National Digital Council  Murielle Popa-Fabre | Senior Tech & Policy Advisor, Council of Europe & AI & Society Institute, ENS Holly Marquez | Senior Behavioural Scientist, Behavioural Science Team, UK Cabinet Office Moderated by Marianna Karttunen | OECD #AI #BehaviouralScience #PublicPolicy #DigitalGovernment #OECD 

ICYMI: New OECD report on Governing with Artificial Intelligence (AI) The report explores the current state of play and a path forward in the use of AI in government. It covers key trends and early lessons from the use of AI across government, considering in-depth analysis of 200 AI use cases across 11 core functions of government: ➡️ Tax Administration ➡️ Public Financial Management ➡️ Regulatory Design & Delivery ➡️ Civil Service Reform ➡️ Public Procurement ➡️ Promoting Integrity ➡️ Policy Evaluation ➡️ Civic Participation ➡️ Service Design & Delivery ➡️ Law Enforcement & Disaster Risk ➡️ Justice & Access to Justice   Read the report: https://lnkd.in/eAn_MQkD | #OECDAIn #GoverningWithAI

🚨 How are governments really using #AI? 🚨 This week, we’re launching the OECD’s new report Governing with AI - showcasing 200+ use cases across 11 core government functions. A must for anyone interested in the future of AI in government. Beyond the tech, the report also explores human-AI interaction and how behavioural science can help ensure AI is trustworthy, people-centred, and strengthens public trust. 👉 Join us for the launch: https://lnkd.in/ew8HZiJU 📆 18 September 🕑 14:00-15:30 (CEST) 📌 Online This is just the beginning - the way we govern AI today will shape not only the future of government, but also how societies harness technology for the public good. #DigitalGovernment #OECDAI #BehaviouralScience #GoverningWithAI

🥏 The evidence is in: Innovation climate is the most influential driver of organisational performance—and yet, it remains the least commonly perceived aspect of public sector work. This gap highlights just how much work we still need to do to advance public sector innovation and to create the enabling conditions for it to thrive. Today, my colleagues in the OECD Public Governance published a new report drawing on responses from 60,000 public servants. The findings shed light on the drivers of engagement and wellbeing, as well as team and organisational performance. For the OECD Observatory of Public Sector Innovation followers and those interested in the future of public sector innovation, I especially recommend Chapter 5, which explores the innovation climate in government. 📖 https://lnkd.in/ev3bM92J #PublicSectorInnovation #Innovation #PublicService #Leadership #FutureOfGovernment #WorkplaceCulture Congrats to Ayeesha Abbasi Nina Handlos Thomassen Daniel Gerson Natalia Nolan Flecha and bravo to European Commission for supporting this work!

🚀 Upcoming Launch: New Report on Artificial Intelligence Artificial Intelligence is rapidly reshaping how governments deliver services, design policy, and engage with citizens. We’re excited to share an upcoming report that explores the opportunities and challenges of AI for the public sector. The report highlights practical insights for policymakers, public servants, and innovators to engage with the technology shaping our work. 📆 18 September 🕑 14:00-15:30 (CEST) 📌 Online Register for the launch event ➡️ https://lnkd.in/ew8HZiJU #PublicSectorInnovation #ArtificialIntelligence #DigitalGovernment #AI #Innovation https://lnkd.in/em_Ag9_9