Konecta

#AgenticAI for hotels & resorts? 🏖️ At Iberostar Hotels & Resorts, a leading Spanish luxury hotel, your vacation should start the moment you walk through the door. By partnering with Konecta to deploy #AgenticAI for room assignments, we’ve cut check-in wait times by 65%. Less time at the front desk, more time at the pool 🍹😎. Read the client story: https://lnkd.in/dJ_tCrSn #WeAreExperienceMakers #AgenticAI

👇 Watch as we discuss how the convergence of AI, agentic technology, and domain expertise is creating a new service model for CX, IT, and consulting. Listen to #PleaseDecode podcast from Boston Consulting Group (BCG), where our CEO, Nourdine Bihmane explains why AI is not just a trend but a transformative opportunity for Customer Experience (CX) players. Full episode here: https://lnk.to/zCoJax"

🌐Modernizing DIRECTV: scale CX across 140+ campaigns Konecta combined human heart with #AI tools like Speech Analytics and Virtual Assistants to rewrite the script for Latin America’s pay-TV leader. We are proud to have been recognized for this achievement, winning the ISG (Information Services Group) Star of Excellence award ⭐ earlier this year. Read the client story: https://lnkd.in/db7FP4fH #WeAreExperienceMakers

“Your career is not finished until you give back.” When he’s not leading Konecta, our CEO Nourdine Bihmane is fighting for educational equity. 🎧 Catch his interview on Boston Consulting Group (BCG) Please Decode podcast about why we need to help the next generation "decode" their future careers. Full episode here: https://lnk.to/zCoJax #PleaseDecode 🎙️

Check out what's new in our "Pulse it!" newsletter Q1 2026. Have fun reading 🤓

One theme stands out across the 𝗖𝗖𝗪 𝗕𝗙𝗦𝗜 𝗘𝘅𝗰𝗵𝗮𝗻𝗴𝗲 agenda: 𝘵𝘩𝘦 𝘨𝘳𝘰𝘸𝘪𝘯𝘨 𝘳𝘰𝘭𝘦 𝘰𝘧 𝘈𝘐 𝘪𝘯 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦 🚀. For organizations in banking, financial services and insurance, the challenge is not only adopting #AI but making it scalable, compliant and trusted. Through our own transformation, we’ve been building #AgenticAI capabilities supported by strong data foundations and digital services. If you’re attending CMP Exchange Series, we’d be happy to share how we’ve approached this journey and what we’ve learned along the way. Let us know if you would like to connect: https://lnkd.in/g9xqjct6 #CCWExchange

🤔 CEO to CEOs? In a deep dive with Stanislas Nowicki (MD & Partner at Boston Consulting Group (BCG)), our CEO Nourdine Bihmane recommends three pillars for any leader navigating the AI shift. Listen to this episode of #PleaseDecode, he breaks down the journey from ambition to real-world impact, and reveals how he personally integrates AI into his daily life. 👉 https://lnk.to/zCoJax #PleaseDecode 🎙️

#AgenticAI is delivering tangible results in #insurance claims: 🚀 ~40% reduction in claims processing time ⚡ Faster, more accurate triage & approvals 🤝 Enhanced customer satisfaction with human-AI collaboration The numbers speak for themselves: AI + human agents = competitive advantage. 📖 Explore the full insights: https://lnkd.in/dVk6p7bG #FeelThePulse #WeAreExperienceMakers #CX

🗺️ Can AI bridge the gap between 7 different markets? 🤔 For Latin America’s pay-TV giant DIRECTV, the answer is a resounding 𝗬𝗘𝗦. Konecta deployed a "Unified Operating Model" that puts #GenAI and automated analytics at the center of the conversation. From real-time agent copilots to actionable insights, we’ve turned complex cross-border support into one smooth, AI-powered operation. ➡️ Learn more about the transformation: https://lnkd.in/db7FP4fH #CustomerExperience

🌍 We join the Pacto Mundial de la ONU España Sustainable Suppliers program, supporting 100 global suppliers in adopting responsible, transparent practices. From March to September 2026, suppliers will follow a six-month training aligned with the UN Global Compact Ten Principles, covering human rights, labor, environment, and anti-corruption. ✅ Key benefits: Scope 3 emissions reduction, ESG integration, SDG alignment. Read more 👉 https://lnkd.in/dWRXB5Dg #Sustainability #ESG #SupplyChain #UNGlobalCompact