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Thomas DeelyContributor ⭐️

Has anyone had success creating a personalized community experience? Examples would be suggesting topics, events, articles based on the members profile, recommending others to follow/connect with, etc. This seems like an area where AI could help alot. Thanks

45 minutes ago

Andrew BrownGainsight Employee ⭐️

What's New in Gainsight CS: Spaces, Copilot, Gainsight AI Agent in Slack, and Group Send!Pulse Launch

In addition to the agentic vision Gainsight unveiled on stage at Pulse in Las Vegas, we announced four powerful new features launching today—and they’re all designed to meet the moment for today’s Customer Success teams.With Spaces, Copilot, Gainsight’s AI Agent in Slack, and Group Send, Gainsight CS puts your teams in control, so they can be proactive, efficient, and human-first, even as their workloads grow. Spaces: Get Closer to Your Customers Customer collaboration too often lives in siloed decks, scattered emails, and outdated spreadsheets, making it hard to align, easy to miscommunicate, and tough to scale.Spaces brings everything into one shared, interactive destination. It gives both CSMs and customers a single place to track goals, tasks, and outcomes, so expectations stay clear, engagement stays high, and plans stay on course.=Customers stay aligned: With one source of truth, customers know what’s expected and where things stand—no follow-up emails required. CSMs save time: F

1353

1 hour ago

darkknightExpert ⭐️

Need ability to delete users from User ManagementNew Idea

I’ve been running into issues where we have users in my environment that have duplicate Usernames but different SFDC User IDs, however when I compare them to their Salesforce counterparts the usernames are different. I have to assume this is due to some upstream issue - changes made in SF that are out of my control and/or occurred before I came here - but this causes issues for me because the Salesforce Connector user job won’t allow me to use the SFDC UD as an upsert key, so I end up with partial failures related to the duplicate usernames (my upsert key). When I run into these types of situations my only recourse is contact Gainsight support to delete the user for me. I need more control over my user table with the ability to delete users.

124850

1 hour ago

alizeeVIP ⭐️⭐️⭐️⭐️⭐️

Avoid remapping fields in versions/filters when updating Data Design source in Dynamic JONew Idea

Hi all,I’m working on the transition of one of our programs to Dynamic JO while at the same time reworking the program’s reach / capabilities with the new features.Since at the date of posting, query builder isn’t back, I’m using data designer as a source and I’ve noticed that whenever I modify my data designer (because I face difficulties with some aspects of calculated fields) to add new fields (i.e. I converted my multi-select picklist “Roles” into a boolean as multi-select isn’t supported in calculated fields), Dynamic JO doesn’t notice / pick up the new fields I’ve added to the design. I have to delete the source, and re-add it for the fields to be picked up and available as tokens or filters in email versions. Even re-syncing the source doesn’t do the trick. The fields don’t show up automatically, which is causing several problems: All the pre-sets evaluate stages and calculated fields have to be updated All tokens in emails have to be updated All filters for email versions have

1198

3 hours ago

darkknightExpert ⭐️

CS Report Builder: Why no "Date" formula?New Idea

So many posts out here re: formulas in Report Builder (too many to curate) but I didn’t see one for this specific item: Why is there no Date formula that allows you to convert a DateTime to a Date field? (Can’t do this in MDA either FYI, though you can do it in Data Designer and Rules Engine).Use Case: Building reports that I would use in Success Snapshots, there are fields (i.e. CTA Created/Closed/Modified Dates) that I may want to display for public consumption - but I have no direct way to change the DateTime field to Date without jumping through a bunch of rules and/or data designer hoops which seems like overkill/too much system overhead to resolve that way, and my CSMs hate having to manually edit the content in Snapshots.This will likely be a bigger deal now with Spaces. No one cares the exact minute a CTA, Success Plan, etc was created/closed/modified. Related side note: It would be great if someone could provide a digest of all the formula functions across the platform, by

4 hours ago

darkknightExpert ⭐️

CS Report Builder: Allow grouped reports to default to expandedNew Idea

Tabular reports that are grouped by row default to collapsed. There are some scenarios where it is more valuable to the end user for the report to default to expanded (especially when it’s on C360). Would be great to give admins an option to set default to expanded.I saw this question out there but no actual post. If there is one, please merge.

4 hours ago

StuartHelper ⭐️⭐️

Linked Objects: Allow all MDA objects to be linked to a CTANew Idea

Hi folks, Use CaseWe leverage the Case MDA in Gainsight to pull in our support ticket data. We also create CTAs for CSMs to be able to manage specific risks to customer sentiment around support tickets. Currently, I’m unable to configure Case MDA as a linked object.ImpactThe impact is any Case data required either needs to be provided to the CSM as tokenized fields in the CTA comments, or, provide the URL to the ticket. The second option is taking the CSM out of Gainsight, where we want to keep them in Gainsight.SolutionThe solution is to allow any MDA object (or at least standard objects) to be a linked object for CTAs. This would allow additional data to be available to the CSMs directly in cockpit in an easier to digest format than CTA comments, or taking the CSM out of Gainsight. Free us from the Linked Object restrictions please!

8210

5 hours ago

darkknightExpert ⭐️

CS Report Builder: Enable column level filtering in Show MeNew Idea

Didn’t see a post on this yet (so if one exists please merge), but it would be great if in report builder we had a way to create a sub-filter on Show Me fields.Today in Report Builder, when you add multiple metrics (like the number of Risk CTAs and the number of Red accounts), they are calculated based on the same data set. This means every row in the report contributes to all the columns equally — even when those metrics are supposed to be counting different things.Basic example use case: I need to create a report that shows, for each Customer Tier: The total number of CTAs with a Type = Risk The total number of Accounts with a Health Score = Red In Report Builder: Show Me: Count of CTA ID Count of Account ID Group by Tier Filter: Status = New, Work In Progress and Type = RiskBecause I can’t apply different filters to each column, both columns end up showing the same total count — even though I’m trying to measure two different conditions.So my report might look like t

5 hours ago

Moller TomaHelper ⭐️

The possibility for community members to subscribe on productsDiscovery

We often get the question from our community members if they can subscribe to products (product areas) since we have multiple products. Some customers want to follow specific topics about 1 or more products. In my opinion, this is a very important community b2b functionality.

85157

5 hours ago

mbuuck1Helper ⭐️

Customer Communities (CC)

Supported HTML in community text editor

Hi Gainsight Community! Looking for guidance on using HTML in the code editor for community posts. I’m experimenting with what is possible and have run into a what seems like a few limitations - is there documentation on what is actually supported here?

5 hours ago

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Thomas DeelyContributor ⭐️

Customer Communities (CC)

Personalization of community experience

45 minutes ago

mbuuck1Helper ⭐️

Customer Communities (CC)

Supported HTML in community text editor

5 hours ago

kristineoContributor ⭐️⭐️⭐️

Customer Communities (CC)

Referral traffic

Is there a native way to see inbound referral traffic (ex. which domains are sending traffic over)? Or does that have to be done via a third-party, like Google Analytics? I ask because our previous vendor had this and was curious if GS did as well. We’re trying to shape acquisition and discovery strategies and this would be an incredibly helpful input.

153

8 hours ago

hamutalatContributor ⭐️

Customer Communities (CC)

can't switch the font

We tried switching to the Poppins font, also changing the CSS and everything, but it’s not working, What can be done?

131

14 hours ago

benwanlessContributor ⭐️⭐️

Customer Success (CS)

Allow Tokenization of User Groups for CTA assignment

User groups are great for round-robin assignment of CTAs, but if you have a single journey/program where CTA assignment to a user group you end up having to duplicate the “create CTA” step of the journey for each User Group that can possibly get the assigned. I would like to tokenize the User Group or (use the some sort of User Group GSID) for assignment of CTAs so that the creation of Program (and Rules) for our digital customers will no longer need duplication of the Create CTA step, reducing build times and required maintenance. Edit: I reported this as an IDEA:

161

1 day ago

GainsightAdmin123Contributor ⭐️⭐️

Customer Success (CS)

Need an option to delete the Inactive dropdown values

Need an option to delete the Inactive dropdown values, Which is becoming an issue when we are filtering the dropdown column in the reports results in showing inactive values

2166

1 day ago

KatLeongGainsight Employee ⭐️

All About Pulse

Still riding the Pulse high? 💚✨

Feeling a little blue now that you’re not surrounded by 2,000 of your closest CS friends? Same here. But don’t worry—you can relive the magic with all the incredible photos from the week 📸We’ll also be dropping session recordings by the end of the week into the Pulse Library.Is it too early to say… bring on Pulse 2026?

200

1 day ago

nick.schmidContributor ⭐️

Customer Success (CS)

Outlook Gainsight Plugin

Hello!I’m not sure where else to post this, but I am wondering if there are any enhancements or ideas anyone had regarding the Gainsight plugin. Our book of business is very large and we often have multiple accounts with the same name. The Gainsight plugin in Outlook just shows results based on the name I type in, but does not show an account number below the name as it does in Gainsight. This creates problems for me when tagging emails to the timeline because, in Outlook, all I have is 3 accounts with the same name, and will often tag an email to the wrong account.Unfortunately, the logic of the order of names doesn’t always work and in this instance doesn’t at all because the email I needed to tag on the timeline is the 4th account on the Gainsight search list and Outlook only gives me 3 accounts.I’ve attached some screenshots for a visual. Does anyone else have this problem? Is there a way to view or submit enhancement requests? Thank you in advance!

1181

1 day ago

jvdcHelper ⭐️

Customer Communities (CC)

Custom header/navbar dropdown items hidden behind community banner image

Hey,We have added a custom navigation bar through the HEADER of our community, but any dropdown items from that bar is hidden behind the community hero image…I've played with the z-index to have these items show above the image (image has a z-index of 1025), but nothing works… Am I missing something?

1 day ago

cstrangeContributor ⭐️⭐️⭐️

Customer Communities (CC)

Adding embeddable widget into Skilljar

I’m looking for some guidance with embedding the Community widget into Skilljar. I am working with my colleague on our Academy team and we were having trouble figuring out where to put the code. I added the domain as an approved domain She posted the code in the source code for the lesson Does the lesson have to first be published? With acquiring Skilljar, do you have some guidance for us?Thank you!

384

1 day ago

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