Ryan Ing

We’re building a team of citizen developers at Vendasta. Not engineers. Marketers. Ops leads. Sales reps. HR. People who know the problems because they live them. They’re using tools like Replit, Copilot, Cursor, and Codex to build POCs Not band-aid fixes. Not feature requests. Actual prototypes our teams can run with and ship. This isn’t about replacing developers. It’s about unlocking the ideas that never made it to the backlog. Because they were “too small” or “not the right time.” AI drops the barrier. But removing the gatekeeping? That’s the real unlock. When you give your people the tools and the trust to build, they will. And the results speak for themselves. #Vendasta #AIinBusiness #CitizenDeveloper #InnovationCulture #NoCode #FutureOfWork

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Great first session last night kicking off techNL's AI Skills Launchpad for SaaS Sales! I’m excited to be instructing an awesome first cohort over the next 8 weeks. Newfoundland’s tech ecosystem is growing fast, and the demand for sales talent is growing with it. NL tech companies plan to hire 150+ sales professionals this year 📈. A huge opportunity for local talent, and a signal that upskilling matters. The BDR role is one of the best ways to break into tech sales, yet many people still don’t know what the role actually is or what it takes to succeed. TechNL is doing great work to help close that gap. This program was designed and is being taught by people working in industry every day. In my sessions, we’ll cover what sales teams really do in a SaaS company, how AI tools are being leveraged in modern sales, and go deep on the BDR role - from pipeline generation and outbound strategies, to what companies actually look for when hiring. All sessions are sold out (!!), and I’m excited to keep building the tech sales community in Newfoundland 🚀

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How many of your team members work 24/7? None, right? That’s why Agencies working with Vendasta are starting to build something different: AI Employees. We’re talking about real performers, purpose-built to take on sales, support, or marketing roles. Fully custom. Always on. Never tired. Never off. And here's the kicker: They actually do the job. – Follow up with leads instantly – Book meetings without human delay – Review contracts before sending them to clients – Handle repetitive support so your people can focus on complex stuff – Write copy that is on brand – Send nurture emails exactly when prospects are most active – Monitor online reviews and respond within minutes We’re building 20 of these right now with partners Here’s a preview of a couple of them: Alex — AI Receptionist: never misses a call, email, chat, or DM Maya — AI HR Specialist: answers HR questions and keeps your team compliant Sam — AI Onboarding Coordinator: makes sure every new client gets a strong start Jordan — AI Sales Manager: coaches reps, reviews deals, and optimizes your pipeline Ethan — AI Product Specialist: helps sales close confidently with instant technical answers Tia — AI Marketing Advisor: reviews content and sharpens your messaging Sloane — AI Support Specialist: logs tickets and solves issues, fast This isn’t a future vision. It’s real, it’s happening, and it’s working. If you’re not adopting AI now, you’re already getting left behind. This isn’t a trend. It’s the new standard. I'll be introducing each one in more detail starting this week. Let’s get to work. #Vendasta #VendastaAI #AIEmployees #BusinessGrowth #AIAutomation #FutureOfWork

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Cybersecurity isn’t just a priority—it’s a necessity. Canadian companies can strengthen their defenses with Microsoft Security tools, from phishing detection to access optimization. Agents like the Phishing Triage Agent and the Alert Triage Agent help organizations reduce risk, improve response time, and stay resilient against evolving threats. Find out more: https://msft.it/6049sWQwW

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Struggling to Hire Top IT Talent in Canada? You’re Not Alone The hardest IT roles to fill in Canada right now aren’t junior. They’re the high-impact, hard-to-find specialists. We’re seeing continued scarcity across: • Cloud & Platform Architects (Azure / AWS) • Cyber Security & GRC professionals • Senior Data & AI Engineers • ERP & Digital Transformation leaders • Product-minded Engineering Managers The common thread? These professionals aren’t applying. They’re delivering. And they’re selective. In today’s Canadian market, filling critical IT roles isn’t about posting louder. It’s about: ✔ Accessing passive talent ✔ Understanding why someone would move ✔ Moving decisively when the right person surfaces Organizations that treat talent acquisition as a strategic function—not a transactional one—are the ones winning in 2026. If hard-to-find IT talent is slowing your roadmap this year, the question isn’t “Where are the candidates?” It’s “How are we engaging them differently?” If you’re open to a conversation, I’d welcome the chance to connect and share how CorGTA’s talent strategy is helping Canadian organizations access hard-to-find IT talent and hire with confidence. Let’s connect. arnelp@corgta.com

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Toronto’s Tech Market: Where Demand Is Surging in 2025 🚀 Ontario added the largest number of new tech workers in 2024 and demand remains strong across a few critical areas: -SAP Architects & Developers 👉 driven by migration to S/4HANA and the need for ERP modernization -Cybersecurity & IAM Specialists 👉 as digital adoption rises, so do risks and the need for security leadership -Cloud & DevOps Engineers 👉 critical for scaling infrastructure and enabling transformation -AI & Data Ops Talent 👉 fueling innovation and analytics in every sector With deep networks and expertise in these areas, CorGTA Inc. has a front-row view of where the pressure points are and for leaders, the challenge isn’t just filling roles, it’s anticipating where the pressure points will be 12–18 months from now and building a strategy to compete for scarce talent. Which of these roles is keeping your team up at night?

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It's not outbound getting more complicated - it's your stack and tactics getting older. The Old Reality There was a time when running outbound meant managing a dozen tools, endless manual hacks, and duct-tape workflows. Tools like ZoomInfo, Outreach, Vendasta Yesware, Pipedrive, and Salesloft were "must-haves." Each did one piece of the puzzle, and you had to stitch it all together. The process took collecting leads manually, export/import between tools, pray emails land in inboxes, run campaigns with basic personalization, track everything in spreadsheets, and somehow manage 7-10 different platforms just to keep things running. The New Reality? Jason (AI SDR) handles ICP research, outreach, replies, and booking. Clay enriches lead data in minutes. n8n connects your entire GTM workflow without code, and ChatGPT will answer any question in a minute. We've gone from managing a "tech zoo" to running 2-3 AI agents that actually work together. AI agents proved that what required 10 specialized tools could be handled by a couple of intelligent systems that communicate with each other. Buyers got sophisticated. They smell mass email templates instantly. The bar for "personalization" is now contextual relevance, not just first names. If you're still manually exporting CSVs and setting up complex workflows, you're running 2019 outbound in a 2025 world. The question isn't whether outbound works. It's whether your outbound stack works in 2025. What's in your current stack? Drop it down below 👇

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Why I Believe AI Will Define the Next Era of Enterprise Sales After two decades of building sales technology, I've learned one fundamental truth: the gap between average and exceptional sales performance isn't talent—it's infrastructure. I recently sat down with the CanadianSME Small Business Podcast for their episode "AI in Sales: Gamechanger for Revenue Growth" to discuss why we built servicePath™ and where I see the enterprise sales landscape headed. The reality facing most organizations today: Your sales teams are brilliant. Your products are strong. But your quoting process? It's likely costing you millions in leaked revenue, extended sales cycles, and pricing inconsistencies that erode margin. Legacy CPQ systems and spreadsheet-based workflows weren't architected for the complexity of modern enterprise sales. They're artifacts of a different era—and they're holding you back. What we covered in the conversation: ✅ How AI in Sales Operations is fundamentally accelerating sales cycles and massively reducing costly human errors. ✅ Strategies to immediately eliminate Revenue Leakage and optimize pricing for peak profitability. ✅ Exclusive insights into what Gartner recognition means and where the future of Sales Tech is headed. ✅ The successful roadmap for scaling a Canadian SaaS company, like servicePath™, into a dominant global enterprise solution. Here's what I'm most excited about: We're at an inflection point. The AI-native CPQ platforms emerging today don't just automate—they augment strategic decision-making. They compress deal cycles not by cutting corners, but by eliminating friction. They protect margin not through rigid rules, but through intelligent guidance. At servicePath™, we've transformed complex sales into intelligent, accelerated revenue streams for tech-enabled enterprises. This isn't vaporware or future-state thinking—it's delivering measurable results today. For my fellow CEOs and revenue leaders: If you're evaluating your sales tech stack, wrestling with quote accuracy issues, or watching deals stall in configuration complexity, this conversation might reframe how you think about the problem. 🎧 Listen here: https://lnkd.in/gnKWdvqc I'm curious to hear from this community: What's your biggest sales operations challenge right now? Where are you seeing the most friction between your sales team's potential and their actual execution? Let's talk about it. 👇 #Leadership #AIinSales #RevenueGrowth #CPQ #SalesTech #servicePath #CEO #EnterpriseAI #B2B #RevenueOperations #SalesLeadership #DigitalTransformation #CanadianTech

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Downtown Toronto today with some of the Architech team at the Microsoft Partner event, and the message is clear: AI success starts with the right foundations. Microsoft put a spotlight on the technical advantages of the Azure stack (from cloud databases to enterprise-grade security) showing how they address real concerns around security posture, scalability, and speed to innovate. The reality is that AI doesn’t exist in a vacuum. To get beyond proofs of concept, organizations need solid infrastructure, governance, and cloud-native design. Other themes: 1. AI is everywhere. Microsoft is embedding AI into every partner motion. 2. Microsoft + Nvidia partnership is unlocking compute and model performance at a scale that makes once-intractable problems solvable, driving breakthroughs across industries from healthcare to manufacturing to agriculture. 3. Adoption is about alignment. Success with GenAI depends on matching the right technology and approach to a company’s goals, rather than chasing hype. The focus is shifting from experimentation to purposeful outcomes. 4. The rise of frontier firms. Leaders will rewire around agents that handle knowledge, workflows, and customer interactions. Those that master agentic delivery will set the pace, leaving others scrambling to catch up. The conversation today reinforced that the gap between leaders and laggards is about to widen. And tomorrow it continues with the #MicrosoftAITour in Toronto: a full day of keynotes, labs, and hands-on sessions to show how to put this into practice. We’ll be there. If you are too, let’s connect. #MicrosoftAITour #Azure #AI #Toronto

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The best sales leaders don't manage a pipeline; they cultivate a culture. Your team needs three things: 1. A clear vision of where they're going. 2. A belief system that they can get there. 3. Praise for the right behaviours, not just the right outcomes. Culture eats strategy for breakfast, especially in sales. #Leadership #SalesCulture #HighPerformance

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Let’s talk about the SDR role. The job used to be simple: → Dial 100 numbers → Send 500 emails → Book a few meetings But the role is shifting fast. In 2025, the best SDRs aren’t cold-calling machines. They’re signal analysts. They know how to: → Spot micro-signals of intent → Use AI to craft contextual outreach → Move fast while buyers are warm Instead of grinding through scripts, they’re working from live intent data and booking higher-quality calls. This isn’t a job reduction story. It’s a job evolution. Signal-first outreach is changing what it means to be in sales development. Are your SDRs still cold-dialing… or are they running signal plays?

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🔐 Identity Management Is No Longer Optional for Canadian SMBs One breach can cost a small business its customers, reputation, and future. Okta’s 2025 report shows 76% of Canadians would walk away after a data breach. Greg Rainbird from Auth0 at Okta highlights why strong identity practices matter now more than ever: ✅ Only 27% of Canadians trust small online retailers with their data vs. 66% for banks ✅ MFA, passwordless sign-ins, and biometrics build both security and loyalty ✅ AI means protecting non-human identities too ✅ Cybersecurity is now a business continuity issue, not just IT With small businesses making up 98% of Canada’s economy, identity must be at the heart of digital strategy to earn trust and protect customers. 👇Read the full article: https://lnkd.in/duDvikMn #CanadianSME #SmallBusiness #Cybersecurity #IdentityManagement #DataProtection #CustomerTrust #BusinessGrowth #AI

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