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Frederic Taes reposted thisFrederic Taes reposted thisMicrosoft dropped a small galaxy of announcements at Ignite 2025, and if it felt like watching the timeline fractures in Loki, you’re not wrong. They are finally trying to stitch together its chaotic, rapidly mutating AI ecosystem… Here’s what stood out for me! 1. Microsoft Is Building a Digital Labor Universe After two years of hyper-speed experimentation, shifting alliances, and more renames than a Game of Thrones character trying to stay alive, Microsoft is now consolidating its AI sprawl into a few pillars: -Work IQ, Fabric IQ, Foundry IQ The new intelligence layers helping agents find the right data (finally). -Agent Factory A program for building and deploying role-based agents, with a unified licensing pool. Less “choose your own adventure,” more “here’s the map.” -Agent 365 One control plane to govern them all. Think of it as Microsoft finally admitting that having five different control systems for agents was a terrible idea. This is the foundation for Microsoft’s next big play: digital labor. Agents will become part of the org chart, licensed like human employees, and capable of taking over entire workflows. 2. Microsoft Is Moving at Lightspeed… Customers Aren’t… That’s where things get messy. Most organizations are still trying to get M365 Copilot into production for a tiny portion of their workfor ce. Meanwhile, Microsoft just opened the floodgates to advanced agent capabilities, digital labor models, and new governance layers. According to Gartner: * 60% of organizations have rolled out Copilot to 20% or less of eligible users. * Only 15% are even considering autonomous agents. * Many are still untangling SharePoint, fixing permissions, or cleaning up governance. 3. The Surprise Move? Supercharging Copilot Chat (for Free) Microsoft quietly dropped what might be its boldest strategic decision: Copilot Chat, the free version included in M365, is getting capabilities previously reserved for paid Copilot. This is the opposite of the upsell model most expected, and let’s be honest, that’s usually what they do. But Instead, Microsoft is betting on mass adoption first, monetization later. And honestly? It’s the right play. 4. So what’s the recommendation to do with all this, you ask? Don’t Rush. Don’t be their Guinea Pig. Most orgs should not try to keep pace with Microsoft’s rapid roadmap. Early adopters of Copilot often suffered from security gaps and missing capabilities. Late adopters are actually in a better place because the tech has matured. Microsoft is designing the next era of work at blistering speed. But enterprises win not by being first… but by being ready. You don’t lose competitive advantage by not sprinting after Microsoft’s newest AI toys on day one. You lose it by failing to prepare for when those toys actually matter.
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Frederic Taes shared thisProud to be part of the team that delivered the software infrastructure to make this happen. What a great effort, focusing on the best Customer Experience a company can aim for. Well done AG Insurance !Frederic Taes shared thisThe Sound of C initiative is about listening to our AG Insurance customers in order to better understand how we meet and could meet better their expectations and continue to innovate... This is common sense, but believe me common sense is not necessarily common practice mainly when the 500 colleagues participating to the call experience are not necessarily the ones daily in touch with our customers. Every positive interactions counts in order to build healthier relationships with our customers, and the sound of the customers must be heard throughout the Company and at all levels 😉 Thanks to all our participants and organizing teams but above all thanks to our customers and to all operations teams daily devoted to excellent service (*) ;-) Great step towards the future ! (*) Kim Billemon ;-) special dedicace
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Frederic Taes shared thisWhat a great initiative from AG Insurance to connect with their customers. And what a great team to work with ! Thanks again, Sophie Mendlewicz for the fantastic collaboration. Also kudos to Joachim Quisquater in helping to deliver the supporting tools and applications to get this project to the success it became. #powerplatform #powerapps #powerautomateFrederic Taes shared this🎬 WOW!!! So proud! Our #CX initiatives such as our Sound of C day were noticed by Steven Van Belleghem, who mentions us in his latest monthly CX video. What does he have to say? Find out all about it in this video. With Heidi Delobelle Edwin Klaps Jan Heyvaert Benny De Wyngaert Philippe Van Belle Benoit Halbart Karel Tanghe wim vermeir Steven Capiot Steven Thonnon Nathalie Vanderbecken #customerexperience #innovation #strategy
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Frederic Taes shared thisFrederic Taes shared this📢 Still time to vote for us! 📢 We are #nominated by the Data News Awards 💪🏼 🐸 We are a 𝐁𝐞𝐥𝐠𝐢𝐚𝐧 𝐓𝐞𝐜𝐡 𝐒𝐜𝐚𝐥𝐞-𝐮𝐩 𝐜𝐨𝐦𝐩𝐚𝐧𝐲 that has grown exponentially and we are currently developing our market via strategic collaborations with established corporates and/or internationally! 🚀 We are an 𝐄𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞 𝐀𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐨𝐫, a technology trendsetter that opens up new possibilities in the field of enterprise applications breaking new ground for accelerated growth, efficient business processes, additional added value, or generating new business! Find the link in the comments ⤵️ #technology #innovation #growth
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Frederic Taes shared thisFrederic Taes shared this“𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐭 𝐏𝐫𝐨𝐜𝐞𝐬𝐬 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧, also called 𝐡𝐲𝐩𝐞𝐫𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧, is in fact the future way of working.” 💡 Mathias Fransen is quoted as an expert on the subject in an article on Computable Belgium about the ‘hype’ of hyperautomation. 𝐖𝐡𝐲 🧐? At RoboRana, we believe in the strength of hyperautomation as it offers real added value. Combining low code automation skills as BPM, RPA, LCAD, AI, Process mining into one automation platform enables to intelligently link all business systems together and to tackle any complex business process challenge . 🐸💪 Read more in the full article 👇 https://lnkd.in/eqAi3svs #hyperautomation #intelligentprocessautomation #lowcodeplatform
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Frederic Taes shared thisFrederic Taes shared thisWE BELIEVE IN DIGITAL EVOLUTION! That also means we believe the idea of digital transformation is outdated as it implies big, revolutionary changes made all at once with a clear “beginning” and a clear “end”. We believe that by focusing on fostering a continuous “digital evolution” mindset we can avoid expensive ex-post change management programs, not-fit-for-purpose solutions & change fatigue. Focus on building stakeholder driven, meaningful digital change momentum is the way to go in this everchanging digital environment. Want to discover how digital transformation can be replaced by digital evolution? 👉🏼 RoboRana | humain.ai Special credits to Tom for opening my eyes! #DigitalEvolution #IntelligentProcessAutomation #AutomationMindset
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Frederic Taes shared thisFrederic Taes shared this4 years of RoboRana! 🥳 To celebrate our anniversary, we gathered for a fun barbecue with our RoboTeam. 🎉 We would like to thank our people, network, partners, and our clients for supporting us along our journey. We are so ready for what's to come! On to the next years! 🐸 🥂 #IntelligentAutomation #BPM #AI #RPA #hyperautomation
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Frederic Taes liked thisFrederic Taes liked thisMaurice Vollebregt gaat in gesprek met Roy van Krimpen, de General Manager West-Europa van de befaamde crypto-exchange OKX, een partner van de Dutch Blockchain Week. ★★★★★ Aflevering 7 van seizoen 15 van Ondernemerslounge (RTLZ) volledig zien? Ga dan naar https://lnkd.in/eUJCJFZc. ★★★★★ OKX werd opgericht in 2017 en is wereldwijd een van de meest betrouwbare crypto-exchanges. Het platform stelt gebruikers onder meer in staat om alle gangbare cryptocurrencies te verhandelen, te bewaren en te beheren. Inmiddels is OKX ook in Europa en in Nederland te vinden. General Manager West-Europa Roy van Krimpen schuift meermaals aan in de Ondernemerslounge-studio om met presentator Maurice Vollebregt te spreken over dit toonaangevende bedrijf én om ons te wijzen op de deelname van OKX aan de Dutch Blockchain Week. Meer informatie: www.okx.com/nl.
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Frederic Taes liked thisFrederic Taes liked thisRed Hat Summit 2026 – Atlanta The most valuable conversations don’t happen on stage, they happen in the Partner Lounge! Had a strong and meaningful discussion with Valérie Van Impe, on how we can further strengthen the vendor–partner–distribution ecosystem. And let’s be clear: Arrow ECS BeLux is a strategic cornerstone in that story, not just a distributor, but a true accelerator. No empty slogans, but shared ambitions, clear insights, and a joint focus on sustainable growth. At Piros, we build partnerships that create real impact: technologically, commercially, and across the entire ecosystem. Atlanta once again confirmed it: you don’t build the future alone, you build it with the right partners at the table. #RedHatSummit #Partnership #Ecosystem #Piros #OpenShift #Arrow #Distri #Collaboration
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Frederic Taes liked thisFrederic Taes liked this🚗 AG becomes the sole shareholder of Touring AG Insurance has reached an agreement to acquire the remaining 25% stake in Touring SA/NV from BNP Paribas Fortis. With this transaction, AG now holds full ownership of Touring, a leading Belgian provider of roadside and travel assistance. This milestone aligns fully with AG’s long-term strategy to strengthen its service offering, while maintaining close proximity to customers across key mobility touchpoints. By fully integrating a mobility and travel assistance provider, AG will continue to deepen its expertise in these areas and can support its customers even more effectively, every day. 👉 With additional investment and AG’s long-term commitment, Touring is well-positioned to pursue its growth ambitions while continuing to deliver high standards of quality, innovation and service excellence – fully backed by AG. 🤝 AG is proud of the partnership built with BNP Paribas Fortis and thanks them for the constructive and professional collaboration over the years. #Mobility #Assistance #RoadsideAssistance Dutch press release: https://lnkd.in/e3nEqt2N French press release: https://lnkd.in/eetw6yUAAG Insurance neemt het belang van BNP Paribas Fortis in Touring NV overAG Insurance neemt het belang van BNP Paribas Fortis in Touring NV over
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Frederic Taes liked thisFrederic Taes liked thisA chatbot answering customer queries at 2am. An agent that reads an incoming email, classifies it, and routes it to the right team without anyone touching it. We build both. 🤖 We start from the problem, not the platform. And we build adoption in from the start, because a lot of AI projects stall right at go-live. Organisations like Mediahuis nv, NBCUniversal, and Puratos came to us with specific problems. We built solutions that actually got used. https://lnkd.in/e7ZKuFeD #AI #AIAgents #GenerativeAI #RoboRana
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Frederic Taes liked thisFrederic Taes liked thisRoy van Krimpen is joining the DBW26 stage. He's General Manager for Western Europe and the Mediterranean at OKX, one of the world's largest crypto exchanges, where he leads the rollout across regulated European markets. Day to day that means MiCA, MiFID II, institutional adoption, and the practical work of getting payments and digital assets to fit inside real rules. What makes Roy worth listening to is the vantage point: he sees both the trading side and the regulatory side up close. If you care about how crypto actually becomes part of European finance, his session is one to catch. See you in Amsterdam Roy!
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Frederic Taes liked thisFrederic Taes liked thisA very constructive exchange today with Prime Minister Bart De Wever, together with Hein Lannoy and Etienne Bouas-Laurent. We spoke openly about the challenges ahead and the role our sector can play in addressing them - through protection and prevention, and also by supporting long-term investment. I firmly believe that regular, constructive dialogue between public authorities and insurers is essential to building sustainable solutions. Thank you for the open and pragmatic discussion! Assuralia
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Frederic Taes liked thisFrederic Taes liked thisAI agents are being sold as the ultimate solution for... well, everything. But are they the magic bullet for process orchestration? 🤔 In our latest video, Ruben Vermaercke is asking the tough questions. In theory, an AI agent could be the perfect conductor for your digital orchestra. It intelligently manages all your other bots and automations, so everything works together just like it should. Definitely a huge opportunity, but in practice? The jury is still out. So far, we haven't seen it proven at scale yet. Although we're definitely curious! Friendly reminder from our side: before you jump on the next trend, try to understand the gap between today's potential and tomorrow's reality. Hear Ruben's full take on the orchestration struggle on our website. 👇 https://lnkd.in/exPjV96g #AIagents #ProcessOrchestration #AutomationStrategy
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Frederic Taes liked thisReady at the airport to take off towards #Cyprus! I'm looking forward to discovering the digital cultural heritage ecosystem of this fascinating island, so rich in history. Chris De Loof, Ines Vodopivec, Maria Kagkelidou, Antonella Fresa, Corinne Szteinsznaider, Marco Rendina, Marinos Ioannides and other friends: will see you there tomorrow for the pre-event at Cyprus University of Technology! #Europeana #DigitalHeritageSummit #ENAFrederic Taes liked thisIf you're in Cyprus next week for the Digital Heritage Summit 2026, join members of the Europeana Network Association on Monday 25 May for the pre-conference event; 𝘉𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘊𝘶𝘭𝘵𝘶𝘳𝘢𝘭 𝘉𝘳𝘪𝘥𝘨𝘦𝘴, 𝘚𝘩𝘢𝘱𝘪𝘯𝘨 𝘚𝘩𝘢𝘳𝘦𝘥 𝘍𝘶𝘵𝘶𝘳𝘦𝘴: 𝘛𝘩𝘦 𝘗𝘰𝘸𝘦𝘳 𝘰𝘧 𝘵𝘩𝘦 𝘌𝘶𝘳𝘰𝘱𝘦𝘢𝘯𝘢 𝘕𝘦𝘵𝘸𝘰𝘳𝘬 𝘈𝘴𝘴𝘰𝘤𝘪𝘢𝘵𝘪𝘰𝘯 𝘊𝘰𝘮𝘮𝘶𝘯𝘪𝘵𝘺. This event is dedicated to the full spectrum of professionals and knowledge-makers who shape, preserve, and transmit cultural heritage. The event runs between 14:00-17:30, and you can explore the agenda here: https://lnkd.in/eWGvJ_n5
Experience & Education
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Binance
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Licenses & Certifications
Courses
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SAP / Microsoft Duet Introduction
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SAP NetWeaver ’04 University
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SAP/Sybase Mobility Boot Camp for Business Consultants / Technical
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Web Assessment Test for Afaria - Solution Consultants
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Projects
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AG Insurance
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AG Insurance has been automating processes using Blue Prism since 2016. With great interest, they are looking into expanding the automation; not only using RPA, but also other intelligent automation technologies like NLP, AI, ML and intelligent document processing using smart OCR.
RoboRana and Frederic are providing their expertise to help streamline, finetune and elevate current RPA efforts, and to support AG Insurance with future automation endeavours. -
Intranet project at Ypto
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The project involves the rollout of a new intranet website for the complete NMBS Group, replacing the existing Oracle portal with a SAP NetWeaver Enterprise Portal 7.3 EHP 1.
Using Web Page Composer in a first phase, a completely revamped portal will allow the users to view the latest news and information, while also providing the possibility to directly access all useful applications from the backend systems.
In a second phase, OpenText WSM/PSM will be used to provide an easy yet…The project involves the rollout of a new intranet website for the complete NMBS Group, replacing the existing Oracle portal with a SAP NetWeaver Enterprise Portal 7.3 EHP 1.
Using Web Page Composer in a first phase, a completely revamped portal will allow the users to view the latest news and information, while also providing the possibility to directly access all useful applications from the backend systems.
In a second phase, OpenText WSM/PSM will be used to provide an easy yet powerful web content management system to the administrative users, supporting the latest HTML5 web standards. -
Web Channel Experience Management at L'Oréal
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See projectImplementation of SAP Web Channel Experience Management (WCEM 2.0) in a B2B scenario
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EPS Project at Telindus
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Development of Product Catalog Cockpit in Enterprise Portal
MDM iViews (via MDM Java API)
ECC & CRM iViews (in Web Dynpro for ABAP)
Development of transfer and checking program interacting with multiple MDM systems (via MDM Java API)
Usage of EJB’s & MDB’s for asynchronous use of program, integrated in Enterprise Portal
Setup and customizing of ESS/MSS on Enterprise Portal
Workflow on CRM
IDOC processing and monitoring on ECC -
ING Auto (ING Belgium)
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o Multichannel, cross-border application for subscribing car insurance. Java based application.
o Developed abilities : Client relationships – Team leading (up to 10 persons) –Coaching – Time management
o Roles:
- Interface between analysts and developers
- Interface between business and developers
- Right hand of the technical team leader, taking on some of his tasks, for which he had no time:
• Defects management
• Use cases reviews
• Clarifying imprecise requirements…o Multichannel, cross-border application for subscribing car insurance. Java based application.
o Developed abilities : Client relationships – Team leading (up to 10 persons) –Coaching – Time management
o Roles:
- Interface between analysts and developers
- Interface between business and developers
- Right hand of the technical team leader, taking on some of his tasks, for which he had no time:
• Defects management
• Use cases reviews
• Clarifying imprecise requirements with the client
• Assigning tasks to the developers
- Leader of the technical team (during the holidays of the team leader)
- Coaching of the junior developers (7 persons, all Dutch-speaking)
o Software environment : JSP – Java – XML – Oracle - EclipseOther creators -
Languages
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Dutch
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English
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French
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