Articles by Daniel
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We have recently produced a video overview of our company and services. I believe the team have done a great job.
We have recently produced a video overview of our company and services. I believe the team have done a great job.
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Daniel McKean shared thisI am very pleased and excited to announce that ChandlerCX has acquired Novagentic, a strategic move that significantly strengthens our AI‑led capabilities across customer communications, straight‑through processing automation and digital experience technologies. By integrating Novagentic’s AI capabilities, we are expanding our AI‑enabled toolset to enhance the customer communications management (CCM) capabilities of our CX Platform. This feature expansion is anchored in a robust governance framework tailored for regulated industries, with transparency, human oversight and clear accountability embedded throughout. Our approach to AI is grounded in privacy‑by‑design principles, strong data protection controls and enterprise‑grade security, aligned to the expectations of regulated industries. AI capabilities are deployed within secure infrastructure, with clear accountability, auditability and risk management at their core. Through the acquisition of Novagentic, the CX Platform will introduce an expanded suite of AI‑enabled capabilities designed to make customer communications smarter, faster and more adaptive. Planned enhancements include advancing our AI‑assisted authoring to simplify the creation and maintenance of complex communications, introducing intelligent content optimisation, and enabling adaptive orchestration that dynamically selects the most effective channel, timing and workflow based on context and engagement behaviour. AI‑driven implementation and migration tooling will support faster onboarding and transformation initiatives, reduce risk and accelerate time to value. These are just some of the innovations we will deliver to our customers at pace. The result will be an expanded, AI‑enabled CCM solution within our CX Platform that continues to drive measurable operational gains while elevating the customer experience, enabling our customers to innovate with confidence while maintaining control. To hear more about this exciting development, take a moment to watch the attached video update from Neil Benson, MD and Founder of Novagentic. Neil will soon be joining our team as Global Chief Product Officer.
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Daniel McKean shared thisI recently had the pleasure of joining a panel with Dirk Dobbs, Neil Benson and Ian K. to discuss innovations in member experience, “The Evolution of Omni-Channel Member Communications.” It was a great conversation culminating with a few clear takeaways: 1. AI is already delivering real, practical value not just hype. There are proven, in-market solutions transforming how organisations communicate and engage with members/customers today. 2. There are also many non-AI solutions that can significantly reduce friction, improve both CX and UX, and support workflow automation through straight-through processing. These can be augmented with AI when you’re ready. 3. In many cases these can be implemented in bite size chunks allowing you to test, measure, learn and refine within a controlled process. The bite size approach allows you to prove the ROI rapidly in order to justify the next tranche/mini project. To quote the wonderful Sarah Penn, who summed it up perfectly with an old Chinese proverb: “The best time to plant a tree was 20 years ago. The second-best time is now.” If you couldn’t attend and want to explore a relevant case study or talk through your current business challenges—please reach out to our team (Matthew Taylor, Bradley Clyde, Kate Oxenbould, Jeremy McKay, Christine Kneller, Simon Waites, Robert Phillimore, Dane Cunningham, Mark Davies). We are keen to hear from you.
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Daniel McKean shared thisSharing another role to the network. Our people are key to delivering value for our clients. If you know a senior developer looking for a great work environment, please forward them the link below. Senior .NET Developer - https://lnkd.in/gMpQk_ex
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Daniel McKean posted thisHi All, I am very excited to post that we have a number of roles we are trying to fill so getting this out via the network. If you know anyone suitable, please reach out. Many Thanks IT Support Analyst https://lnkd.in/g-b8a73V Junior Business Analyst https://lnkd.in/gSzbMKZE Project Manager https://lnkd.in/g6EsXNBN Delivery Manager https://lnkd.in/gcy7Gx2q Customer Success Manager https://lnkd.in/gWsKbGDr
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Daniel McKean shared thisWe spend so much time at work, so I feel very fortunate to be involved in delivering business value via innovation. A big thanks to the Chandler team and our forward thinking clients for driving innovative change. It’s great to see the results. #passion #purpose #innovationDaniel McKean shared thisIf you ask 10 random customers of your business whether they think downloading a PDF form from your website is a good experience, chances are the majority are going to reply with a quick and probably very blunt 'Yeah Nah'. Digital forms are a game-changer in a modern, competitive business environment. If your business is feeling the pressure and downstream pain of using an archaic and manual approach to engaging with your customers, then you definitely need to talk to our team about our CX Platform digital form capabilities. Learn more at https://lnkd.in/ewV5hbhs
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Daniel McKean shared thisThank you for raising this Victor Dominello it is such a concern from a security perspective. As you know there are solutions that resolve this however some organisations are either unaware or unwilling to adopt better practises. Our organisation is a KYC services provider that resolves these issues. Hopefully we can connect with this financial institution to assist them. Not only would it be a better customer experience and improve data security it would lower the processing time and cost for the institution. We need more people like you initiating conversations and challenging the slow pace of change.Daniel McKean shared thisI am carrying my passport today - not because I am going on holidays 🏝️😊 … but because a financial institution needs a copy of it 🤦🏻♂️ - witnessed by a JP - to update their identity records. 1️⃣ I have to find a photocopier. I used to (about 6 years ago) have one of those fax/scanner/copiers at home. They used to break down every year or so and the ink cartridges were quite expensive … now I just use my smart phone to send docs. 2️⃣ need to find a JP - who are amazing generous volunteers 🙏🙏 but I still have to take time out of the day to find and sign. 3️⃣ I hope this financial institution is super cyber safe - as they are creating a rich PDF identity honey pot🍯 4️⃣ good news is on the horizon. A former staffer of mine - Jordan Hatch 🏆 and his team - are now working for the Feds and driving reform to modernise commonwealth statutory declarations. We need to keep reforming along these lines - these 20th century processes are unproductive and a cyber/privacy risk - ie - not fit for purpose in the 21st century - of which we are almost a quarter of the way in 🙃
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Daniel McKean shared thisIt’s great to be involved in projects that deliver better outcomes for customers. Congratulations Heritage and People’s Choice, a great result that will benefit your members.Daniel McKean shared thisWe are honoured to support this momentous vote which will see the merger of two equals - Heritage Bank and People's Choice Credit Union. Many thanks to all the people involved behind the scenes. There was a great deal of hard work all around and we are excited to be part of something that will provide great benefits to the members of both organisations. #mutualbank #memberexperience #evote #bestpractice #missioncritical
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Daniel McKean shared thisNot only is this mesmerising and absolutely incredible in terms of skill, I found it such a great representation of business and life. I had to share, I hope you enjoy it. #tenacity #business #overcomingchallengesDaniel McKean shared thisNo matter how many times you fail, never give up! Resilience is the key. 😎 Stunning live performance of Yoann Bourgeois. 😍 Follow for 🤯 inspirations. I pick and share valuable content I find cool, innovative, different, and distinctive. Business Design Consulting ——— Source: @mathieustern, Instagram
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Daniel McKean shared thisFeeling very excited and privileged to be in the US visiting customers and meeting new people. Whilst in Boston, a great city, I found this magnificent quote on a statue. “Never go out there to see what happens; go out there to make something happen.” I connected with this as I have always run with similar mantra “If it���s going to be, it’s up to me.” We can’t always control the things happening around us, however we can control our attitude toward the situation. #inspiring #attitude #motivation
Daniel McKean commented on a post
2mo
Scott Cameron it’s been a pleasure working with you during your tenure at Equip. Wishing you all the best for what’s ahead, and I hope our paths cross again down the track. Enjoy the golf, and let me know when you’re next in Sydney.
Daniel McKean replied to a comment
2mo
HIL-AIW Our primary focus is on meeting the needs of the sectors we currently serve: Financial Services, Government, Health and Utilities.
Daniel McKean replied to a comment
2mo
Habib Ajaka Thanks Habib, looking forward to catching up soon.
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Daniel McKean liked thisDaniel McKean liked thisWe’re thrilled to once again be recognised as a Responsible Super Fund Leader 2026 by the Responsible Investment Association Australasia (RIAA). This recognition places CareSuper among the highest-scoring super funds assessed by RIAA — and for us, it’s about far more than a title. It reflects the work happening every day behind the scenes to invest more responsibly, strengthen governance and deliver meaningful outcomes for our members. RIAA’s assessment looks at five key areas: ✅Accountability and governance ✅Responsible investment commitment and approach ✅Implementation ✅Measurement and outcomes ✅Transparency and responsiveness. As a profit-to-member fund, we believe responsible investing and strong long-term performance go hand in hand — and we’re proud to keep raising the bar for our members. #ResponsibleInvestment #Superannuation #CareSuper #RIAA #ResponsibleInvesting #ResponsibleSuperFundLeader Claire Molinari, Matthew Bennett, CFA, Michelle Davey, Mitchell Ryan, Louise Bradshaw Awards and ratings are only one factor to consider when deciding how to invest your super. CareSuper was recognised as a Responsible Super Fund Leader by the Responsible Investment Association Australasia (RIAA) 2026. Learn more about this recognition here: https://bit.ly/4wVrg6w. Past performance isn’t a reliable indicator of future performance. The investment value and investment returns are not guaranteed. Chant West Super Fund Performance Survey, June 2025, MySuper – Growth (61% - 80%). Net returns for periods to 30 June 2025. Performance prior to 1 November 2024 reflects the corresponding former CARE Super investment options (except the Long‑term option (Managed Income only)), not Spirit Super. Spirit Super’s performance history is available here: https://bit.ly/3S6i0fH
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Daniel McKean liked thisDaniel McKean liked thisAnnu Mistry was lucky enough to attend a garden party at Buckingham Palace on behalf of Nest. She went along with her husband and said, “Walking through the palace gates felt like stepping into a completely different world.” The garden party is all about recognising people and organisations making a real difference in their communities.
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Daniel McKean liked thisDaniel McKean liked thisI’m so proud to share that Brighter Super has been named Best Fund: Advice Services at the Chant West Awards 2026! This recognition reflects the strength of our advice offering and the incredible work our team does every day to support members on their journey to their brighter retirement. A special thank you to Lisa Kay for her leadership and advocacy in this space and the wider Advice and Growth teams, this achievement being a testament to everyone's dedication. It’s also a result of the collective effort across our business, from adviser relationships and internal advice, to technology, partnerships and member engagement - all coming together to make advice more accessible and affordable for our members. At Brighter Super, we believe in the power of personal connections. With advisers and specialists on the ground across Queensland, we’re focused on giving more members the confidence to retire well. Congratulations to all the winners and finalists. A fantastic showcase of our industry. #ChantWestAwards2026 #SuperFundAwards #Advice #Retirement #Superannuation Craig Godfrey Hayley Powell Nicky Leis Yusef K. Melissa Laycock
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Daniel McKean liked thisDaniel McKean liked this“Traditionally, decisions about pensions have been made at a distance from the people whose futures depend on them.” 💬 Paul Todd But as the risk for delivering retirement outcomes has moved from employers to individuals, the obligation on pension schemes to explain and stand behind their investment decisions has intensified. This is why Nest brought members directly into the conversation – through our first member assembly, giving people a voice in how their money is invested. With 14 million members, many on lower to middle incomes, every decision we make matters. Delivering strong long-term returns isn’t abstract – it’s central to our responsibility. This article explores why we’re evolving how we listen to, engage with, and stay accountable to the people we serve. Read more ⬇️ https://bit.ly/4nG0yL1Nest convenes member assembly to help shape investment decisionsNest convenes member assembly to help shape investment decisions
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Daniel McKean liked thisIt was great to be part of this important conversation on Queensland’s economic future. Thanks to Simon Ling, Kylie Rampa and Kathy Vincent for a thoughtful and engaging panel discussion.Daniel McKean liked thisBrighter Super was proud to sponsor the Queensland Finance Summit 2026 this week, bringing together leaders across banking, super, government and investment to focus on Queensland’s economic future. Treasurer David Janetzki opened the summit by reinforcing the vital role a dynamic financial services sector plays in shaping the state’s future. Our CEO, Kate Farrar, then joined the panel discussion to share how scale, combined with a deliberate local focus, can deliver strong outcomes for members and meaningful results for Queensland. Closing the event, our CIO Damien Webb reflected on the opportunities ahead and the important role long-term investment can play in supporting Queensland’s continued growth. As Queensland’s third-largest non-government financial institution, we’re already delivering through our Queensland Investment Strategy — now two years into our five-year additional $500 million commitment, with almost half already invested. Thanks to the Queensland Futures Institute for bringing together such an important conversation on Queensland’s future. Read more about our Queensland Investment Strategy: https://lnkd.in/gNdMBgvn Consider the TMD and PDS before making a decision at https://bit.ly/41WFxAR Steven Greenwood
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Daniel McKean liked thisDaniel McKean liked thisOne of the themes that continued to come up at #SSNCDeliverEMEA2026 was the importance of creating more connected, seamless experiences for advisers and clients. Proud to see that reflected in our work with @Nick Eatock at @intelliflo and grateful for the collaboration behind it. At the core of the relationship is a shared focus on simplifying complexity, improving efficiency and helping advisers better serve their clients. #WealthManagement
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Daniel McKean liked thisDaniel McKean liked thisToday, our CEO Ian Cornelius took part in a roundtable discussion to mark the launch of the Pensions Commission’s interim report, Pensions 2050: Evidence and Future Priorities. The Pensions Commission – which was revived by the government in July 2025 – is designed to review and shape the long-term future of the UK pensions system. Ian said of the report, “We welcome the Pensions Commission’s report and the serious, long-term thinking it brings to one of the most important challenges facing working people in the UK today: lifelong financial security.” Nest is committed to delivering strong long-term returns for our more than 14 million members, while helping to build a more sustainable and inclusive pension system.
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Daniel McKean liked thisI'll be at the Future Fund Admin 2026 forum in Sydney tomorrow on a panel discussing digital financial advice with Duncan McPherson and Tim Mitchell-Adams. On Friday, OpenAI launched ChatGPT Personal Finance. It's only available to Pro subscribers in the US, but they intend to open it up to Plus and Free subscribers everywhere. In the meantime, I've been evaluating the digital advice options provided today to members of four of Australian's large super funds: Hostplus, CareSuper, UniSuper and Australian Retirement Trust. One of them scored a 3 out of 10. And that was the highest score of the bunch. Join us tomorrow to learn more. Register here: https://lnkd.in/gwM4MgUz and use code "Discount 20%". #superannuation #thatsupershow #digitalfinancialadvice #roboadvice
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