me&u

Choose a company where you genuinely love the customers. For us, that’s hospitality, and moments like these are a reminder of why. Last week some of our Aussie team had a blast producing content on-site at Glory Days Bondi in Sydney with GM Alfie Orchard and the team, and got a front-row seat to great hospo in action. The magic: - Speed without chaos - A menu designed for how customers actually order - A team focused on their guests, not admin Nothing better than being on the ground, hearing real stories and seeing the impact firsthand. Thanks for having us Glory Days Bondi 🫶 PS: The breakfast burrito is a non-negotiable.

"That's CRAZY!" - the #1 thing people say when they discover their "For You" personalised drink recommendations on me&u. Leveraging AI and all your past orders anywhere across the me&u network, scan the QR code to see what's For You on me&u, just like our very own Oliver Lane here.🍻

This morning, our very own Connect Customer Success Lead, Chris Stojanovic hosted Bums on Seats at our Melbourne HQ—bringing together some of our incredible customers to explore how to drive more revenue and unlock greater value from our CRM platform, Connect. An in person, hands on session focused on smarter use of data, streamlined campaigns, and how to create real measurable outcomes. Sydney folks, we’ve got one coming up on the 24th of September in Surry Hills. Keen to come along? Simply message us at success@meandu.com and we’ll save you a seat. Side note, thank you to our Creative Director Miles Wilson for creating our Bums on Seats mascot!

Manchester delivered! We launched the UK's first benchmark report for Multi Vendor Ordering at Beyond the Counter: Live in House of Social. Over 100 food hall and market operators were in the room, the people building the future of the sector. Real operator input. Real me&u ordering data. A clearer picture of what's actually happening across the UK Multi Vendor Ordering landscape than has ever existed before. Two weeks on, the conversations are still going. Catch the highlights in the video, then grab the full report below. 👉 https://lnkd.in/gQF5rRUT 🎬 Dan Murphy-Shipley

Merx and me&u are now integrated 🤝 We're thrilled to announce that merx and me&u Connect are officially integrated — bringing together me&u's powerful CRM and email/SMS marketing with Merx's WhatsApp commerce capabilities to close the loop between ordering and retention. For me&u Connect Users: 👉 Extend Your Reach to WhatsApp: Add WhatsApp — a channel with 90%+ open rates — to your existing email and SMS automations. 👉 Automate Engagement: Trigger personalised WhatsApp messages (thank-you notes, feedback requests, offers) immediately after a guest orders or pays via me&u. 👉 Drive More Revenue from Data: Use the transaction and customer data you're already capturing in Connect to power hyper-targeted WhatsApp campaigns. For Merx Customers: 👉 Unified Customer View: Sync me&u's rich transaction data — order history, spend, and visit frequency — directly into Merx for smarter segmentation. 👉 Capture Data at the Point of Sale: me&u's mobile ordering automatically builds your WhatsApp audience as guests order. 👉 Seamless Loyalty & Retention: Combine me&u's voucher and loyalty tools with Merx's conversational campaigns for a complete retention engine. Want to turn one-time guests into regulars? Reach out to trial the me&u x Merx connection today. 

🚨 It’s here: our Multi Vendor Operator Annual Report is LIVE! Exclusively launched at our Beyond the Counter event at House of Social in Manchester this week, to an audience of 100+ operators. Since launching our multi-vendor ordering product in 2021, we’ve worked alongside some of the best operators in the business and seen first-hand the challenges of running food halls and markets. That experience has shaped how we think about the industry and the problems worth solving. The MVO sector is growing fast, but shared benchmarks haven’t kept up. We built this report to give operators and stakeholders a clearer view of what’s actually happening across the UK landscape. 📊 Built from real operator input + me&u ordering data, the report includes: - Market structure, cuisines, operator trends - Financial insights and guest spend behaviour - Guest feedback and what drives reviews If you’re operating, investing in, or building in the MVO space, we’d love you to take a look and tell us what you think. 👉 Download it here: https://bit.ly/4d2N48z 📸 Dan Murphy-Shipley

How do you turn a handful of gazebos in London’s King's Cross into a business that runs international food halls, markets outside Premier League stadiums, all whilst supporting up-and-coming talent in the street food world? In the latest episode of Beyond the Counter, we're joined by Simon Mitchell, CEO of KERB. Simon speaks candidly about the growth of KERB and what it takes to scale while keeping the "heartbeat" of the organisation alive. In this episode we cover: The Power of the Collective: Why KERB treats its vendors as members and partners, not just tenants, to build a sustainable ecosystem. The Leap to Bricks & Mortar: Behind the scenes of Seven Dials Market and the story behind signing a central London lease just months before a global pandemic. Scaling with Intention: How Simon maintains KERB’s authenticity and independent ethos. Beyond the Hall: The huge growth of the KERB events business and why street food is now the "preferred supplier" for everyone from corporate HQs to Premier League stadiums. Listen on your preferred podcast platform here: https://lnkd.in/emjXMZcW

A candid Ask Me Anything with real unscripted questions and honest answers is my favourite type of event! 🤭 I get just as much out of the audience as the other way. Yesterday I got reminded that building cool stuff that people use is what drives me, am obsessed about being in the detail and very grateful that I can go months and months without thinking about “being female” in tech. Thanks for having me at the #GrowthSummit yesterday, SmartCompany Startupdaily. Rebecca, Harry, Simon Thomsen you were awesome! me&u