Big news for InDebted UK! We're thrilled to welcome Rob Young as Managing Director for the United Kingdom. 🇬🇧 Rob brings more than 20 years of leadership across fintech, credit and technology-led financial services. He joins after five years as InDebted UK's non-executive chairman, so he knows our platform, our clients and our ambitions well. He's built businesses in complex, regulated markets and understands what it takes to grow in them. We're excited about what's ahead! 🎊 Read the full announcement: https://lnkd.in/ggFY4_Tk
About us
Debt is hard, but dealing with it doesn’t have to be. At InDebted, we’re changing the world of consumer debt for good by making the process better for everyone involved. We offer two main solutions that help future-thinking organisations move beyond outdated approaches: Receeve: Smart software that helps companies make better decisions for their internal collections Collect: Ensures a friendly, supportive experience when outsourcing accounts Our approach works - we help companies get better results, scale more efficiently and reduce operational risk through our human-centered technology. We work with businesses in Australia, New Zealand, North America, the UK, Latin America, and the UAE.
- Website
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https://www.indebted.co
External link for InDebted
- Industry
- Financial Services
- Company size
- 201-500 employees
- Headquarters
- Sydney, New South Wales
- Type
- Privately Held
- Specialties
- Debt Collection, Technology, Machine Learning, Software, Predictive Analytics, AR Management, and Financial Technology
Locations
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Primary
Get directions
333 Kent St
Sydney, New South Wales 2000, AU
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Get directions
Level 24 Three International Towers
300 Barangaroo Avenue
Barangaroo, NSW 2000, AU
Employees at InDebted
Updates
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AI is generating more customer communications, across more channels, faster than traditional compliance processes can review. Today we launched Comply, compliance infrastructure built for the speed of AI. The same compliance engine we run InDebted on across the globe is now available as a standalone product. Firewall, Audit and Safeguard give any business real-time control over compliance in their collections operations, without the need to build a solution from scratch. Read the full announcement at the link: https://lnkd.in/gJNky7_2 #AI #Fintech #Comply
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Late-stage debt portfolios have always come with a difficult trade-off: sell and lose control of the experience or hold and absorb the cost. We built Release to change that. 🎉 Available exclusively to existing InDebted clients in Australia, New Zealand and Canada (with more markets soon to follow 👀), Release gives organisations a better path for late-stage portfolio management. One grounded in real account performance data we already hold, without introducing new counterparties or disrupting the compliance and consumer experience already in place. With InDebted, unlock three solutions on one infrastructure layer. Every stage of the collections lifecycle, connected. Read the full announcement over on our website → https://lnkd.in/ge4sCzZQ Already an InDebted client? Speak to your CSM to find out if Release is right for you.
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At InDebted, we're privileged to work alongside extraordinary women who are transforming our industry every day through their leadership, vision, and expertise. The International Women’s Day theme this year, "Give to Gain", reminds us that when we support, uplift, and invest in women, everyone benefits. Celebrating the incredible women in our team, and everywhere, who lead with impact and purpose. 💡✨ #IWD2026 #InternationalWomensDay #GiveToGain
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The best outcomes come from conversations built on trust. That means listening properly, keeping it clear, and working with people to find a solution they can actually stick to. A huge shout out to Ellen for representing that approach so well, and to our customer service team for consistently putting people first. 🙌 #CustomerExperience #Collections #ConsumerDebt
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Collections strategies used to be built around volume. More messages. More contacts. More attempts. But our data tells a different story. When we adjusted message cadence based on customer behaviour, conversion increased by up to 35% in early-stage delinquency. And for late-stage accounts, reducing volume lifted performance by up to 25%. In our 2026 Collections Playbook, Adele Megdyat explains why precision now outperforms scale. Reading behavioural signals in real time, and matching the right message to the right moment is what drives stronger outcomes. Get the playbook now 👉 https://lnkd.in/ejPNFG3R #DebtCollection #Strategy #CustomerExperience #Analytics
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📰 The latest edition of the Spindown newsletter is here! Bringing you collections insights, takeaways from industry shapers and access to the latest events straight to your notifications. Subscribe to read: 🤖 New guide: Is your organisation truly ready for AI in collections? 📊 4–5× higher liquidation: Why contact data should be your #1 priority in 2026 🌴 Meet us at TRMA 2026! #TheSpindown #CollectionsInsights #DebtCollectionNewsletter
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📣 We’re heading to San Diego for the TRMA 2026 Spring Conference! From March 3-5, the InDebted team will be there to connect, share, and learn alongside the best in the business. Plus, don’t miss Josh Foreman on stage on March 4, 11am PST, in his session “The new front door”. He’ll cover: → Why AI is driving lower RPC as the new gatekeeper across calls, texts, and email → How to redesign your contact architecture as trust and identity become the new currency → The strategy for collections teams to win in an AI-moderated world Whether you’re interested in the latest collections strategies, industry trends, or simply catching up with friends and colleagues, we’d love to see you. 👋 Reach out now to arrange a meeting with our dream team: Brad Bone, Chuck Stigers, Toni Metzger Lewis, and Josh Foreman. We’re looking forward to seeing you there! TRMA #Collections #Telecom #TRMA2026
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We’re hiring our first ever Managing Director in the UAE! 🇦🇪 InDebted is bringing ethical, AI-powered collections to the UAE, and we’re hiring the leader who will shape what that looks like. This is a high-impact role with real autonomy, backed by a unique partnership with one of the country’s largest banks. You’ll scale our local operations, own the UAE P&L, and drive growth across banks, telcos, utilities, and BNPL while setting the benchmark for compliant, digital-first collections. Ideally, you’re a senior leader who: ✅ has deep enterprise relationships across credit, risk, collections, and operations ✅ thrives on building teams and execution ✅ understands complex regulated environments and long sales cycles Know someone exceptional for this? Tag them in the comments or share this post with your network 🙏 View the role here → https://lnkd.in/eqqRW8Uc #AI #Collections
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One thing we care about at InDebted is staying close to the work. Our CTO Pierre Bergamin talks how the AI conversation is largely splitting into two camps: people experimenting and shipping, and those relaying opinions. We’re firmly in the first camp. Because intuition only comes from repeated use: 👉 Using it on real tasks 👉 Learning its limits 👉 Building patterns that fit your domain 👉 Documenting what works so the team levels up together If your collections team is building with AI hands-on, we’d love to hear what you’ve stopped doing manually as a result 🙂
Everyone has an opinion on AI. I see endless debates about what it will do to jobs, how to measure productivity for teams using it, whether it’s overhyped (less of those nowadays), whether it will replace entire functions, whether it’s the end of software engineering, how it will reshape society. The volume of commentary is constant. What I’ve noticed though is that there are two groups emerging: 1) The people who are actually using it. Shipping with it. Building with it. Testing its limits. Changing their workflows; and 2) The people who are relaying opinions. Things they’ve read. Things they’ve heard. Someone else’s hot take from a podcast, from X, or blog post. That second group is louder than ever and it’s tiring. That noise is dangerous because AI is not a spectator sport. The hard part is not understanding how LLMs work. It’s starting. Opening the tool. Trying it on real work. Investing the time to build intuition. Getting it wrong. Iterating. Figuring out where it breaks. Seeing where it actually creates leverage in your world, not in someone else’s. If you’re a leader and you have strong views on AI but you’re not using it yourself, that’s a big problem. You can’t credibly shape standards, expectations, or strategy around something you haven’t experienced firsthand. In the product development space, you need to know what it feels like to: - Co-build code with it - Refactor with it - Debug with it - Design product flows and UIs with it - Write tests with it - Document decisions with it Not at a surface level. Properly. Otherwise you’re leading from abstraction, while your team is operating in reality. There is so much signal right now. But there is even more noise. Before forming big opinions about what AI will do to the industry, start with what it can do for your own workflow, now. The future conversations will be shaped by the people who experimented early, not the ones who debated from the sidelines. Start.