I found the software very clunky, but before I could find that, I had to sign up for a year subscription that would automatically kick in after my 3 day “free” trial if I didn’t cancel in time. What is this, 2010? I thought we were over auto-subscribing free trials. I guess HP isn’t. Also, and perhaps most importantly, I couldn’t find the feature that I downloaded it for in the first place and wasn’t going to devote all my time for 3 days looking for it and researching their software, so I just cancelled and uninstalled.

I bought an HP Office Jet Pro 9830e a loch your gp and jad to om the impeded box for over a year. When I tried to install it it does not work. The little screen on the printer stays stuck with the icon of the ink cartridges. Isoent a lot of time on the phone with customer support and they concluded that they need to send me original cartridges. Whic they did but it does not help. I cannot see anything else on the little screen of the printer. I can scan but I cannot print. I do not have a printer and I needed it badly.

The service was professional, the /technician was friendly, knowledgeable, patient and understanding. Providing all necessary information to complete the task. She went above and beyond the need and is very commendable for her service. I wouldn’t give her 5 STARS - I would give her 10 STARS!

I had this service for years and never had to pay for it. It was part of the software to work with my plotter printer. Now they make you pay for it. On-top of paying hundreds of dollars for the printer itself they make you pay an additional amount annually for the software to use the printers. Poor choice HP. Choosing profits over consumer service