4.8
out of 5
50K Ratings
I am told that it is I-Tunes by LinkedIn and LinkedIn by I-Tunes. After paying $800ish dollars for an annual subscription, and spending over a month (which I surely hope they will extend) trying to get this resolved, I am unable to use sales navigator, all my in-mail credits are gone and I am without functionality. I was sent two e-mails in the same day, as I had been paing monthly. One was normal warning that subscription was coming due. To then be followed by another stating, hey, ooops, everything gone, and even though you have been a loyal and paying LinkedIn customer for over a decade, have paid $800 dollars, we can't help you AND bonus, all your past credits....GONE! This is awful. I would highly recommend (even thought LinkedIn gives you step by step directions on how to purchase through i-tunes) NOT doing that. The second you do, if something goes wrong, specifically with an annual subscription, you are in perguatory and no one will help you. The countless time, energy, effort, departments I have reached out to is innumerable. It is insane to me that two organizations with this type of name recognition won't take proof of purchase, turn me back on and deal with THEIR internal issues between the companies and resume my service.
Links from text, slack, email, and social media often open only in a browser and do not enable users to access the correct link in the respective LinkedIn application. You also can not directly open links within the source application browser experience without logging in. Having 2 applications for mobile and tablet makes information sharing with other members complicated because it depends on their membership level. Inbox management and messaging are also a nightmare. When using both the native app and the sales navigation app, it divides the member's inbox when messaging a native members from the sales navigator application as the response may be captured in the native app or the other if you are contacting another sales navigator member from sales navigator.Email and LinkedIn are vital for working professionals but the division between the applications wastes time and create unnecessary friction for members. It also drives abandonment when the login credentials to access LinkedIn from a link are always required, instead of being logically rerouted. Members and engagement rate would greatly benefit from a unified interface and experience to access, share, and import/export information.Additional feature requests would also be an unsend button and editing messages for the accidental "enter" because inbox operates like chat however, utilized like email. We'd also benefit from a plug-in to my company CRM, CSM, and email applications.
Please, LinkedIn for the love of God, build an iPad app for Sales Navigator! I am paying a bunch of money to be able to access my network, share information and find new clients but I want to be able to do that with the best experience possible; I want to be able to do that natively on the iPad without having to go through a browser! Especially since I have to send all my InMail through Sales Navigator, we should have access to an iPad app. Please fix this for us as professionals who are constantly on the go, we should be able to get the best experience possible from something we are paying for. Thank you guys! Also, I must say, I absolutely love Sales Navigator as a tool and on the iPhone it is very stable, works smoothly and looks good. (Now just that iPad app, for reals) ok, I’m done, I think they get the picture.
Need to delete and reinstall app with every new day. Pretty much the most aggravating thing of my day.---------Update: it has been over a month since my last review, and I have to say, absolutely nothing has changed. This app is a train wreck. A burning dumpster of disappointment. The fact that it needs to be deleted daily, and reinstalled is not a new way to instill loyalty, but rather drive users away. Even after downloading and reinstalling, I have to open the app, but cannot log in right away. Rather it needs to stay open for a bit, and then I can log in. Reminds me of a diesel pickup with glow plugs, only much less exciting to drive, and more of a pain to deal with. This is by far the least functional app I have ever had the displeasure of using. The really beauty of it all is that we actually pay for this torment. Find something else, or wait until it is functional and stable.
I couldn’t live without sales navigator and it gets the job done that I need it to. That said, I feel like the user interface and user experience are a bit unpolished in number of ways and it’s surprising to me that they haven’t been addressed. You can’t sort lead and account lists by header rows and since things aren’t sorted alphabetically (I can make sense of the order) this gets annoying when your list gets to be more than a page. Several other eye-rolling user annoyances but like I said, I’d still recommend it to anyone and consider it one of my top tools because of the up-to-date access it gives me to information.
I hate to write this review because this app was a godsend during the pandemic and helping my business thrive. However, as the years have gone on it has been more difficult to use the app as they have enabled new restrictions, don’t allow individuals to send out as many connections, and now they are restricting accounts based off of viewing TOO MANY profiles. I don’t see the benefit in paying $80/month when it is such a hassle to even reap the rewards from it. I would further avoid using this app and holding onto that $80 until LinkedIn initiates change. I write this review in hopes that the creators of this app will see how restrictive sales navigator has become and hopefully initiate change.