This app is horribly intrusive and inconvenient. The only way it will remember a trusted device is if location tracking is set to “Always allow.” This is due to the way the authenticator handles registered devices: it is based on geographic location, so I see the street address of the sign-in attempt. I never permit any apps to “always track” my location and it seems outrageous that this would be necessary in order for Salesforce Authenticator to do something as simple as remember a trusted computer. I’ve never encountered another authenticator app with this behavior. Users are left with the poor choice of either permitting the app to track them at all times (as an aside, this is poor handling because the location icon is always visible in the iOS status bar, which is its own annoyance), or to manually approve the sign-in attempt every single time. Truly noxious app behavior.

The Authenticator functions but might require a heavy lift to get it there and it doesn’t play well with all SF access points. If you’re logging in to SF via a browser, the Authenticator is straightforward. If you’re trying to use SF extension for Gmail it’s amateur. Sometimes you have to uninstall and reinstall the extension entirely because even after you click Approve on the app, it won’t let you in on the Extension. Have had to reinstall twice within first three weeks. If you have already authenticated your device and logged in to SF in a browser, you still have to do it again on the same device to get into the Extension. The functional but amateur fix is to authenticate on the browser experience first, then on the extension, otherwise you’ll click approve on the app again and again, but you won’t be able to get in.

I hate authenticating to enter Salesforce. I do not always have my phone on me when I need to enter Salesforce and even when I do the app is slow. It doesn’t pop up immediately when I try to login every time and it never remembers my device even though it asks me every single time with another annoying pop up if the location is trusted. I don’t understand why this extra step is so necessary and if it is why it has to be so inconvenient. If I could just say that this location was always trusted as the app implies it might be easier but that is not the case and seeing it as a false option is even more annoying. Having to authenticate every single time I log into something I use every single day from the same location and the same devices is kind of ridiculous.

The Authenticator doesn’t always automatically connect, even when I tell it to always recognize my location. I never get into Salesforce on my phone, only on my computer that stays in my office, so it will always be the same location. It’s just inconvenient, especially when I’m trying to get into SalesForce for a customer and I have to stop and get into my phone to say it’s still me at the same location. I’m also not sure why I even have to have it. As far as I know, no one with my company puts any sensitive info into SalesForce. We just put name, phone number, and address info. Which anyone can find on the internet very easily, so we’re not saving anyone from having their identity stolen with this Authenticator. Maybe there is a good reason for some people/businesses to have this, but it’s pointless and inconvenient for me personally.

I’ve had to use this app for a few years now and can say Salesforce’s implementation of MFA is difficult to deal with, especially on SFCC. This app could probably add a lot more ease to the MFA implementation but it’s so frustrating to use. In particular I’d say the ability for the app to remember my location is very weak. For those of you who don’t know, there is an option to always approve from your current location. It should never prompt you to approve the login if that is checked. However, the functionality is flawed. For one thing, “always” seems to mean “24 hours at most” because the only thing it ALWAYS does is forget my location. I can be working from home every day and I have to click the “always remember my location” button every single day. Next, if my location address changes by one digit (because of the imprecise nature of location targeting), I have to click it again. It should have some tolerance built in, such that locations within a hundred feet are considered the same address.

This crap do not work. I was sent this malarkey for my job and this was nothing. I am supposed to put my personal information in here? That’s not an option. There is nothing in here to say the device I am using is work related or home related. Then, why is this app using geo-location if you are not asking for the type of device and other specific questions? Then to make matters worse, this is supposed to be connected to some software called “Salesforce” yet there is no way to connect these two entities together AND you can still log into SalesForce through your PC and/or Mobile device without an issue. So what is this supposed to be used for again? This is a waste of my time and never will I use this or recommend this to any company to use.