Upwork has been a solid platform for connecting with clients and managing work efficiently. The interface is intuitive, payments are reliable, and there’s a good balance of flexibility and structure for freelancers who know what they’re doing. While no platform is perfect, Upwork continues to be one of the better marketplaces for finding legitimate work and building long-term client relationships. Overall, a positive experience.

working with Ali has been an amazing experience. He intuitively understood what I needed in terms of renderings for our Smartlab environments. His renderings have been perfect exceeding all my expectations. I will continue to work with him as soon as next week. I highly recommend him.

Upwork is a great platform for freelancers and clients. I’m giving 5 stars so everyone can see it works and deserves recognition.But honestly, it’s extremely frustrating in Iraq — Fastlink and Korek mobile data don’t work properly, and sometimes even the website won’t load. This is not Upwork’s fault, but it makes it very hard for people here. So many others in Iraq wish to work online on this platform but face the same problems.5 stars because Upwork itself is perfect, but please improve accessibility for users in countries like mine!

I love Upwork, but the fees and the connects are two of my biggest issues with Upwork. Lower these fees! I pay for 100 connects a month and I just think it’s crazy y’all take my hard earned money from me in these fees and y’all get money from me because I have a subscription. Either make connects more available or get rid of these fees please, this is too greedy.

My experience with upwork has not been satisfying. This service fee is quite high (10% one every project) which takes way a significant portion of earnings. On top of that, applying for jobs cost connects, which means I spend money just to submit proposals and often lose a lot of connects coin without getting hired. Also, the platform relies heavily on profile rating and location, which make it harder to get a jobs even if you verified and qualified. In my case, I currently live in an African country, but I am originally from another country, and this situation has reduced my job opportunities significantly. While there some good projects, the competition is extremely tough, and most of the time clients prefer freelancer with old accounts and higher ratings. Overall, the platform dose not provide equal opportunities for all freelancers.

Like many other freelancers starting out on Upwork, my account got suspended while I was in the process of verifying my identity. I’ve tried every avenue to contact Upwork support and appeal—email, phone, their support website—to no avail. After emailing them explaining my situation (and that I am more than willing to provide proof of ID), I received an automated email that my request was queued for review and that I could expect a response within 24-48 hours. That was over 72 (business) hours ago. I can’t check the status of my request because I can’t log in because my account was suspended. There is no avenue guaranteeing that you can communicate a problem you’re experiencing on this site/app with an actual human customer support representative.Again, this is not a unique experience for freelancers on Upwork. Check the Upwork Reddit, check the replies and comments left on the Upwork Instagram or the Upwork Twitter. You’ll find many many stories identical to this one. This system seems very broken, and it is very disheartening to me as a person who 1) spent their time and money on making my profile & applying to jobs here and 2) had just landed their first contract through this site!Until this severe issue gets resolved, I cannot recommend taking your time, effort, or money to build an account on Upwork. It can get taken down for no discernable reason, at any moment, and there will be radio silence from Upwork’s end if you try getting it back. I would love to be proven wrong about this but I continue to see more and more people with the exact same issue as me. Upwork needs to hire more human representatives, rely less on AI to flag accounts, and fix the appeal system.