The navigation within the app is good enough for me to get into the items I want to find, with the help of filters and the nice structure. The transition between pages isn’t as smooth though e.g. when you check out, it takes a while to load the updated list of items in cart, among others. Also, I think that the pop-up messages are too many, or unnecessarily repetitive, or just blocking the screen too much when they can be made smaller or just turned into icons. Lastly, even though I tick ‘Remember me’ in the login page, I still get logged out, sometimes even when I’m still within the app. It can be annoying when you still have to log in every time. Hope these get addressed for a smoother run! Uniqlo’s products are of high quality and worth the price, so a great app would make a better and wholistic customer experience :)

When you order items online, they give you the option to pay in-store, with a specified time for the transaction. We literally saw that the items were available in the store, and a staff member even helped us locate them. When we checked online, we noticed that the items were discounted, so we decided to place the order online to take advantage of the lower prices.Since we were already physically in the store and the items were right there, we selected the option to pay in-store. But when we presented the barcode and paid, we were told to come back and wait for an email within 3–4 days before we could get the items.Seriously, how does that make any sense? The items were in stock, the staff had already helped us locate them, and we were literally standing in the store, ready to pay. Why on earth would we have to come back days later just to collect items that were already available? What is the point of offering an in-store payment option if the process is going to be this inconvenient?Honestly, we should have just opted for delivery. At least we wouldn’t have wasted our time going to the store, locating the items, and paying in person, only to be told to wait several more days. The entire process is unnecessarily complicated and completely defeats the purpose of shopping in-store. What should have been a quick and straightforward purchase turned into a frustrating and pointless experience.

So I’ve been buying from the app for years and never had any complaints but this year, I don’t know what happened because whenever I try to order something from the app, I can’t select the “barangay”, in effect, I couldn’t make a purchase. This happens when I try to purchase through credit/debit card. The payment can only be processed if I choose COD. Who carries cash all the time these days? And what if I wasn’t at home when the delivery arrives? Should I burden my housemates with my purchase? This is very inconvenient, especially if I wanted to buy multiple items. Please resolve this issue ASAP. This happened to me the whole year and I have tried 5 different times already and it still hasn’t changed. It feels like I’m being forced to buy from other brands instead of UNIQLO.

I tried using the app for the first time but it seems that the user interface is not properly done well in terms of using it with voiceover, an assistive tech for blind users when using a phone. There are labels announced such as “fr” and “line” and more. Pictures don’t have alt text so I don’t know what the image looks like. These are just little examples and I’m sure there are other inaccessibility problems which makes my experience as a customer unenjoyable. Quickly uninstalled the app on my phone. I hope this gets resolved. There are guidelines such as WCAG that you can use as a reference for making the app more accessible and efficient.